Entourage 2008 frequently crashing when browsing email

[pbgalvin]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Email Client: Exchange

Several times a day, while reading through new email, entourage 2008 will crash. It is now on Snow Leopard but had the same problem as Leopard. This is version 12.2.1 but crashed with previous versions as well. I'd estimate this has been happening for 2 months or so. It happens on 2 computers (my laptop and my desktop). I've rebuilt the mail file on both systems.

Any ideas of what else to try? Thanks.

 

[Diane Ross]

Several times a day, while reading through new email, entourage 2008 will
crash. It is now on Snow Leopard but had the same problem as Leopard. This is
version 12.2.1 but crashed with previous versions as well. I'd estimate this
has been happening for 2 months or so. It happens on 2 computers (my laptop
and my desktop). I've rebuilt the mail file on both systems.

It sounds like you might be experiencing the webcore crashes. Without seeing
the first part of the crash lot, that's just a guess. See this article to
verify if this is your problem. Sorry, but there is no fix for this problem
at this time.

WebCore involved in crashes

<http://blog.entourage.mvps.org/2009/08/webcore_involved_in_crashes.html>

In case the above link does not work:

<http://tinyurl.com/nchetu>

 

[pbgalvin]

Hi Diane, that doesn't appear to be my problem. I just had another crash and captured the data here:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-22 11:50:29 -0400
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.0.090605
Crashed Module Name: JavaScriptCore
Crashed Module Version: unknown
Crashed Module Offset: 0x00001ca5
Blame Module Name: JavaScriptCore
Blame Module Version: unknown
Blame Module Offset: 0x00001ca5
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x90032ca5 in .objc_class_name_ProfilerServer + 0x8FE8CC15 (JavaScriptCore + 0x00001ca5)
# 2 0xa06f2500 in ( + 0x00000000)

X86 Thread State:
eax: 0x00000019 ebx: 0x90032afc ecx: 0x00000003 edx:0x00000020
edi: 0x00000004 esi: 0x34000000 ebp: 0x1dce6240 esp:0xbfffd010
ss: 0x0000001f eip: 0x90032ca5 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202

Thread 1:

# 1 0x94d7703a in __dispatch_hw_config + 0x94BBA0B2 (libSystem.B.dylib + 0x0002703a)
# 2 0x94d76bf9 in __dispatch_hw_config + 0x94BB9C71 (libSystem.B.dylib + 0x00026bf9)
# 3 0x94d7698a in __dispatch_hw_config + 0x94BB9A02 (libSystem.B.dylib + 0x0002698a)
# 4 0x94d76401 in __dispatch_hw_config + 0x94BB9479 (libSystem.B.dylib + 0x00026401)
# 5 0x94d76246 in __dispatch_hw_config + 0x94BB92BE (libSystem.B.dylib + 0x00026246)

X86 Thread State:
eax: 0x0000016b ebx: 0x94d776a2 ecx: 0xb0080d4c edx:0x94d7703a
edi: 0xa06e71ac esi: 0xb0080ec8 ebp: 0xb0080ee8 esp:0xb0080d4c
ss: 0x0000001f eip: 0x94d7703a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Thread 2:

# 1 0x94d508ee in __dispatch_hw_config + 0x94B93966 (libSystem.B.dylib + 0x000008ee)
# 2 0x94df1338 in __dispatch_hw_config + 0x94C343B0 (libSystem.B.dylib + 0x000a1338)
# 3 0x021ced7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x021ce3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x021ce46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x021cef25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x94d7df39 in __dispatch_hw_config + 0x94BC0FB1 (libSystem.B.dylib + 0x0002df39)
# 8 0x94d7ddbe in __dispatch_hw_config + 0x94BC0E36 (libSystem.B.dylib + 0x0002ddbe)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x94dd8aa0 ecx: 0xb0184a6c edx:0x94d508ee
edi: 0x00000597 esi: 0xcbccb8c2 ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x94d508ee cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202

Thread 3:

# 1 0x94e18766 in __dispatch_hw_config + 0x94C5B7DE (libSystem.B.dylib + 0x000c8766)
# 2 0x010f6b76 in _FWaitForConnection + 0x0000002A (MicrosoftComponentPlugin + 0x00174b76)
# 3 0x01002b50 in _McpFInitNetworkPIDChecking + 0x0000111C (MicrosoftComponentPlugin + 0x00080b50)
# 4 0x977e69fa in __gTECMasterGlobals + 0x974BAA96 (CarbonCore + 0x000269fa)
# 5 0x94d7df39 in __dispatch_hw_config + 0x94BC0FB1 (libSystem.B.dylib + 0x0002df39)
# 6 0x94d7ddbe in __dispatch_hw_config + 0x94BC0E36 (libSystem.B.dylib + 0x0002ddbe)

X86 Thread State:
eax: 0x000c0194 ebx: 0x01002aff ecx: 0xb0206d4c edx:0x94e18766
edi: 0x04000000 esi: 0xb0206f34 ebp: 0xb0206d68 esp:0xb0206d4c
ss: 0x0000001f eip: 0x94e18766 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286

.. . .

 

[Diane Ross]

Application Version: 12.2.0.090605
Crashed Module Name: JavaScriptCore
Crashed Module Version: unknown
Crashed Module Offset: 0x00001ca5
Blame Module Name: JavaScriptCore
Blame Module Version: unknown

This is the part of the same crash issue with webkit.

Possible workaround for crashes involving Webcore (Only a small number of
folks have had some success with this)

<http://blog.entourage.mvps.org/2009/08/possible_workaround_for_crashes_invo
lving_webcore.html>

In case the above link does not work:

<http://tinyurl.com/nrt45r>

Have you tried running the Apple combo?

 

[Silversurfer_C6]

Diane,

Just curious and it may sound dumb, but can Entourage function without Safari? By this I mean could we (shoudl we) remove the app? What are your thoughts and comments?

 

[Diane Ross]

Diane,

Just curious and it may sound dumb, but can Entourage function without Safari?
By this I mean could we (shoudl we) remove the app? What are your thoughts and
comments?

Why would you want to remove Safari? It's only 45.2 MB. You don't have to
use it. We have folks ask about removing Entourage since they don't use it
and I don't recommend removing it either since it could cause a future
Office update to fail. I don't see removing Safari would cause any problems
like this, but at some point if you do want it, installing is not as easy as
removing.

The webkit that Entourage users, is probably at the system level. I really
don't know and it's never come up before.

If you are so low on disk space you need to remove it, then this is not
going to help your overall problem. I suggest you simply ignore it.

Hope this helps!