Entourage Freezes

[sam]

WHen I open Entourage, it opens fine, but after it checks for mail, it
freezes and I cant use it. The wheel just spins and it wont respond
and I have to force quit it. What do I do. Thanks all.

 

[alpacabill]

WHen I open Entourage, it opens fine, but after it checks for mail, it
freezes and I cant use it. The wheel just spins and it wont respond
and I have to force quit it. What do I do. Thanks all.

I am experiencing the same thing. I have used Entourage for the past
year or so and all of a sudden this happens. I have kept current on
all updates. I even removed entourage, reinstalled it and it does the
same thing. It almost seems like something happened during the last
upgrade that has caused this but I am only guessing. Any ideas?

 

[Corentin Cras-Méneur]

WHen I open Entourage, it opens fine, but after it checks for mail, it
freezes and I cant use it. The wheel just spins and it wont respond
and I have to force quit it. What do I do. Thanks all.

Several options:
- the database is corrupted and you need to rebuild it (alt when you
launch the app)
- Spotlight is attempting to index the MUD folder (add the Microsoft
User Data folder to the Exclude list in the Spotlight prefpane)
- you use projects with a lot of contacts and it's taking forever to
link all the associated e-mails: don;t use contacts with a lot of
e-mails in projects.

Corentin

 

[Diane Ross]

WHen I open Entourage, it opens fine, but after it checks for mail, it
freezes and I cant use it. The wheel just spins and it wont respond
and I have to force quit it. What do I do. Thanks all.

Have you added ~/Documents/Microsoft User Data/Office 2004 Identities to
your Spotlight Exclude list in the System PrefPanes? Drag the folder into
the pane rather than use the + (add) button. It could be that Spotlight it
trying to index you database and inducing this general slowdown. Entourage
has a different mechanism to provide Spotlight information for e-mails and
contacts so you don't loose this functionality by excluding the database.

Take a look at iFreeMem and see if you are experiencing memory problems.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[sam]

Have you added ~/Documents/Microsoft User Data/Office 2004 Identities to
your Spotlight Exclude list in the System PrefPanes? Drag the folder into
the pane rather than use the + (add) button. It could be that Spotlight it
trying to index you database and inducing this general slowdown. Entourage
has a different mechanism to provide Spotlight information for e-mails and
contacts so you don't loose this functionality by excluding the database.

Take a look at iFreeMem and see if you are experiencing memory problems.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

I tried doing what you said, but it still freezes. I have rebuilt my
database to. What is the iFreeMem? How do I do that.
Thanks for all your help

 

[Diane Ross]

I tried doing what you said, but it still freezes. I have rebuilt my
database to. What is the iFreeMem? How do I do that.
Thanks for all your help

Sorry I forgot the URL.

<http://www.activata.co.uk/products/ifreemem.html>

Testing in a new User will quickly tell you if the problem is system wide or
If it's your User's folder that contains the problem. You can move you
Microsoft User Data folder to your Shared folder so you can move it to the
new User's Documents folder for testing.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[sam]

Sorry I forgot the URL.

<http://www.activata.co.uk/products/ifreemem.html>

Testing in a new User will quickly tell you if the problem is system wide or
If it's your User's folder that contains the problem. You can move you
Microsoft User Data folder to your Shared folder so you can move it to the
new User's Documents folder for testing.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

How do I test in a new User. Is that a new account in SysPref. Or
something else?

Thanks again.

 

[sam]

Sorry I forgot the URL.

<http://www.activata.co.uk/products/ifreemem.html>

Testing in a new User will quickly tell you if the problem is system wide or
If it's your User's folder that contains the problem. You can move you
Microsoft User Data folder to your Shared folder so you can move it to the
new User's Documents folder for testing.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

OK. I did the user test, and it is working fine. How do I fix it on my
account now. THank you again for all your help.

Sam

 

[Darlene]

WHen I open Entourage, it opens fine, but after it checks for mail, it
freezes and I cant use it. The wheel just spins and it wont respond
and I have to force quit it. What do I do. Thanks all.

There must be a message that is stuck in the outbox, hold down the
shift key and launch Entourage - this prevents Entourage from sending
and receiving at launch, then click on the outbox and either delete
any messages in the outbox or drag any of the messages to the drafts
folder.

 

[Diane Ross]

OK. I did the user test, and it is working fine. How do I fix it on my
account now. THank you again for all your help.

The original description of the problem:

WHen I open Entourage, it opens fine, but after it checks for mail, it
freezes and I cant use it. The wheel just spins and it wont respond
and I have to force quit it. What do I do. Thanks all.

Normally, a problem message keeps Entourage from opening. The fix for this
is to hold down the shift key at startup of Entourage to disable schedules.
You could then turn off Preview Pane and check the server looking for the
suspect message.

Since you were able to download with your current Identity in a new User,
this indicates problems with your preferences.

Remove these preferences in ~/Library/Preferences/:

Com.microsoft.OfficeNotifications.plist
Com.microsoft.DatabaseDaemon.plist
Com.microsoft.Entourage.plist
Microsoft/Entourage Preferences folder

Quit and relaunch Entourage with newly created preferences. Does this work?

One other thought is to check your cache files in ~/ Library>Caches.

com.microsoft.browserfont.cache
tasmanbrowser.cache

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[robspalding1]

There must be a message that is stuck in the outbox, hold down the
shift key and launch Entourage - this prevents Entourage from sending
and receiving at launch, then click on the outbox and either delete
any messages in the outbox or drag any of the messages to the drafts
folder.

 

[robspalding1]

There must be a message that is stuck in the outbox, hold down the
shift key and launch Entourage - this prevents Entourage from sending
and receiving at launch, then click on the outbox and either delete
any messages in the outbox or drag any of the messages to the drafts
folder.

I am having the same problem in the reverse order. I have had an email with
attachment stuck in my in-box for the past two days. Every attempt to remove
it fails and requires an Entourage force quit and relaunch to restore proper
working. I have removed the suggested preferences, but without success. Is
there any way to remove this askwardblocker?
Many thanks
Rob Spalding>

 

[Diane Ross]

I am having the same problem in the reverse order. I have had an email with
attachment stuck in my in-box for the past two days. Every attempt to remove
it fails and requires an Entourage force quit and relaunch to restore proper
working. I have removed the suggested preferences, but without success. Is
there any way to remove this askwardblocker?

Are you saying it's an incoming message? Is the message completely
downloaded. First, try to delete using your web access to your email. If
it's off the server and just in Entourage try selecting all messages in that
folder rather than just the one message and delete all.

Check the Entourage Temp folder in the Microsoft User Data folder. Try
deleting the attachment if it's showing there.

A rebuild might help with the problem.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[robspalding1]

Are you saying it's an incoming message? Is the message completely
downloaded. First, try to delete using your web access to your email. If
it's off the server and just in Entourage try selecting all messages in that
folder rather than just the one message and delete all.

Check the Entourage Temp folder in the Microsoft User Data folder. Try
deleting the attachment if it's showing there.

A rebuild might help with the problem.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[robspalding1]

Are you saying it's an incoming message? Is the message completely
downloaded. First, try to delete using your web access to your email. If
it's off the server and just in Entourage try selecting all messages in that
folder rather than just the one message and delete all.

Check the Entourage Temp folder in the Microsoft User Data folder. Try
deleting the attachment if it's showing there.

A rebuild might help with the problem.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

Many thanks for your most useful suggestions. It solved my immediate problem
very nicely. I am most grateful to you.
Rob Spalding

 

[Diane Ross]

Many thanks for your most useful suggestions. It solved my immediate problem
very nicely. I am most grateful to you.

I'm glad I could help.

Which suggestion worked for you? If you could restate your problem and what
worked that would help me know what to suggest for others.


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>