From: (e-mail address removed) (vishal subramaniam (msft))
Date: Thu, 24 Jun 2004 03:00:43 GMT
Subject: RE: office pro will not reinstall on new computer
Newsgroups: microsoft.public.office.setup
(e-mail address removed)
ISSUE:
===========
I have tried to install office 2003 upgrade onto an XP
pro+ office XP sytem.
The Error massage states that "Program Files folder
contains an invalid character". I have checked the
Knowledge base article which covers this problem but
there is no indication as to the "character" and the
error message does not list one
RESOLUTION
=============
OFFXP: Windows Installer Error 1324 When You Run Setup
View products that this article applies to.
This article was previously published under Q292582
For a Microsoft Office 2000 version of this article, see 247366.
Important This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you run Setup for Microsoft Office XP, you may receive an error
message similar to one of the following:
Error 1324. The folder path 'Smith/All Users' contains an invalid
character.
-or-
Error 1324. The folder path '*****' contains an invalid character.
CAUSE
These error messages can occur if the Windows registry contains invalid
characters.
NOTE: You may receive one of these error messages for characters other than
those shown in the two examples.
RESOLUTION
Warning If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this problem, use Method 1 first.
Method 1: Remove Invalid Character from the Registry
You can search the Windows registry for the invalid character that is
displayed in the 1324 error message and replace all instances of the
invalid character with the correct character. For example, if the 1324
error message refers to "system32/", you should search for "system32/". If
you find any instances in the registry, modify them, so that the registry
values correctly reference the System32 folder.
Click Start, and then click Run. In the Open box, type regedit, and then
click OK.
On the Edit menu, click Find.
In the Find What box, type the character string reported in the 1324 error
message, and then click Find Next.
If you find the problematic string, make any necessary changes, and then
press F3 to find the next occurrence.
Repeat step 4 until you locate and change all incorrect references.
On the Registry menu, click Exit.
Re-run Office Setup.
If Method 1 does not resolve the problem, try Method 2 (if applicable).
Method 2: Run Setup Under a Different Profile
If you are using Microsoft Windows 98 or Microsoft Windows Millennium
Edition (Me), and you are using profiles, the profile under which you are
logged on may be damaged. In this case, you may be able to run Setup under
a different user profile. If you log on under a different profile, and you
can install Office, you need to delete and recreate the problematic
profile. Otherwise, you can encounter the same problem when you try to
install Office when you are logged back on under that profile.
For additional information about removing an existing user profile, click
the following article number to view the article in the Microsoft Knowledge
Base:
156826 How to disable and delete user profiles
NOTE: If you have User Profiles turned on and a per-user Start menu, each
user who has an existing profile on Windows 98 or Windows Me must run Setup
for Office. The only users who do not have to run Setup are those who do
not have an existing profile on the computer; when these users log on for
the first time, the default User Profile is copied into their profile. This
default User Profile includes all of the registry information and shortcuts
necessary to start Office programs.
LINKS:
=======
http://support.microsoft.com/default.aspx?scid=kb;EN-US;292582
HTH
This posting is provided "AS IS" with no warranties, and confers no rights.
