Error 1402

E

Ed Lee

I get the folliwng message when attempting to update my MS
Office in a Windows 98 OS environment.

Error 1402 Setup cannot open registry key
HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\OFFICE\Word\Addins\Wor
dEEEFOnts.Connect

Please advise as to what actions I should take.

Thanks.
 
C

Colette

Hi Ed,

CAUSE
This behavior may occur if there is incorrect, invalid, or corrupted
information in the Windows registry. This behavior may occur if specific
files or folders were previously removed or renamed on your hard disk. As a
result, registry entries associated with the deleted files remain in the
Windows registry.
RESOLUTION
To resolve this issue, run the Windows Registry Checker Tool (Scanreg.exe)
to scan your registry for invalid entries. The Registry Checker scans,
detects, and repairs damages in the system registry, and, if necessary,
restores a backup of the registry. To run the Registry Checker, follow the
steps appropriate for your operating system.

Microsoft Windows 98 or Microsoft Windows 98 Second Edition
1.. Restart your computer. Press and hold down the CTRL key until the
Windows 98 Startup menu appears, and then select Command prompt only.
2.. At the command prompt, type scanreg /fix and then press ENTER.
3.. After the Registry Checker tool completes repairing the registry,
press ENTER.
4.. At the command prompt, type scanreg /opt and then press ENTER.

NOTE: The /opt command-line switch causes the Registry Checker tool to
optimize the registry by removing unused space.
5.. Restart the computer.
MORE INFORMATION
The Registry Checker Tool scans the system registry for invalid entries and
empty data blocks. If the Registry Checker detects invalid entries, it
automatically restores the previous day's backup. This is equivalent to
running the scanreg /autorun command from a command prompt. If no backups
are available, the Registry Checker tries to repair the registry. This is
equivalent to running the scanreg /fix command from a command prompt. If the
registry contains more than 500 kilobytes (KB) of empty data blocks, the
Registry Checker automatically optimizes the unused space.
 

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