error message, general protection fault

[smalltownsuccess]

I've been using publisher for a long time, but today whenever I try to print
something, I get this error message. I'm running windows 98.

 

[Mary Sauer]

What version Publisher?
Have you checked the web site of the printer's manufacture for an updated driver?
It is always advisable to completely remove the printer driver before installing an
updated driver or reinstalling the old.
How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

 

[smalltownsuccess]

I'm not sure I understand......would it be the printer and not the publisher
program that is the problem?

 

[Mary Sauer]

If you have been using Publisher for a long time as you say and you are only getting
this error when you go to print, then either your driver is failing or needs
updating.

 

[smalltownsuccess]

I'm kind of a computer dummy, so I think I better get some help on this one.
I do have access to a couple of people who are computer savvy, so I will ask
for their help. Thank you.

 

[Mary Sauer]

Check out a video driver as well.

 

[smalltownsuccess]

We updated the driver, and that worked for a minute (one printing job), but
then it went right back to the error message. I can't print word documents
either unless I just click on the printer icon. I can't print certain pages
or numbers of copies from the file button in publisher or word. Would the
video driver make any difference? I also tried uninstalling and reinstalling
office, but still the same. Any other suggestions would be most helpful.

 

[Mary Sauer]

When you receive the general protection fault what module does it specify? In other
words what is the entire error?

 

[smalltownsuccess]

The message says: MSPUB caused a general protection fault in module
3DFX16V3.DRV at 0008:00000258
I can still print single copies if I just click on the printer icon, but if
I click on file, and try to select certain pages to print, or print more than
one copy, I get the error message.
When I try to print a word document, I can print a single copy by clicking
on the printer icon, but again, if I click on the file button, it just
freezes up and won't do anything.
The other weird thing is that now when I go to open anything in Publisher, I
have to put the Disc in. I'm not sure what's going on!

 

[Mary Sauer]

It is your video driver.
This addresses Windows XP, but it probably is relevant to your issue.
Display Problems with 3Dfx Voodoo Video Cards
http://support.microsoft.com/default.aspx?scid=kb;en-us;309913

Office programs that have a Voodoo3 driver installed stop responding (hang) and you
receive error messages
http://support.microsoft.com/default.aspx?scid=kb;en-us;300912

Here again you will have to go to NVIDIA to see if they have an updated driver.

Most times when you are asked to insert your setup disk, Office is trying to repair
something.

 

[smalltownsuccess]

Thank you for your help. I appreciate it so much. Hopefully I can get to
this later today and see if I can get this situation remedied!

 

[Mary Sauer]

Let me know how it goes...

 

[smalltownsuccess]

It's me again....I went to the voodoo website, but I wasn't sure which driver
I need. And the version of publisher I am using is in office 2000. All the
programs listed on the support.microsoft site were 2002 or higher. Now what?
I'm sorry to be such a computer dummy!

 

[Mary Sauer]

Go away, Sarah...
Have you already alienated the Mac community?

 

[Mary Sauer]

What is your video card called exactly? It will be in the system folder in the
control panel.

 

[Mary Sauer]

What does this have to do with Publisher?

 

[smalltownsuccess]

I don't know what to look for......I didn't see anything that might indicate
it was the video card. I will be out the rest of the day, so I won't be able
to even work on this today. But I do appreciate your help and patience. You
have been helpful, inspite of what some people might think.
I hope to get back to this tomorrow.

 

[Gunilla]

If Mary's been helpful, it was purely accidental (or coincidental) I can
assure you...

Mary is more helpful then you ever will be. She is also approaching the OP's
in a kind and thoughtful manner and that is something you lack the skill to
do.
Normally I would not degrade my self to provide this Google search for your
name but now there seems to be a call for it, especially when you say that
Mary is not helpful. Take a look and see how unhelpful you really are! I did
use the most common words in the search used by you.

http://groups.google.com/groups?as_...s_dt=i&as_sitesearch=&safe=images&sa=N&tab=wg

And I did the very same search-reference for Mary Sauer's name and guess
what!....I met Cassandra. Strange? Not!
http://groups.google.com/groups?as_...s_dt=i&as_sitesearch=&safe=images&sa=N&tab=wg

Take your broomstick and get lost in the space for some hundred year!

Gunilla.

 

[DavidF]

sarah, go away...spread your bile somewhere else.

DavidF

 

[JoAnn Paules [MSFT MVP]]

I have a Voodoo3 card and I can tell you that the drivers are available but
as Sarah pointed out Voodoo went bye-bye ages ago. (System is 5½ yrs old,
runs XP Pro w/ Office 2003 Pro just fine, thank you.)