Error message: "There was a problem sending the command to the program."

[megan]

When try to open a Word document, it loads and then the
Word closes randomly. When I try to re-open the document
(or any document), it closes again and I get the error
message, "There was a problem sending the command to the
program."

I've deleted/un-installed and re-installed Word numerous
times, and nothing works. So, I delete/un-installed it
again, ran Scan Disc and Disk Defragmenter. After that, I
installed it one more time and it still has this problem.

What can I do to fix it?

By the way, I used Word 2000 (the disc came with my
computer) and I have Windows 98se

 

[Mike Williams [MVP]]

When try to open a Word document, it loads and then the
Word closes randomly. When I try to re-open the document
(or any document), it closes again and I get the error
message, "There was a problem sending the command to the
program."

I've deleted/un-installed and re-installed Word numerous
times, and nothing works. So, I delete/un-installed it
again, ran Scan Disc and Disk Defragmenter. After that, I
installed it one more time and it still has this problem.

What can I do to fix it?

By the way, I used Word 2000 (the disc came with my
computer) and I have Windows 98se

I would check for any known Word add-ins first. Then I would look for
unknown/unexpected parasites using AdAware and/or Spybot.

--
Mike Williams - Office MVP http://www.mvps.org/faq/

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[megan]

Thanks. I ran AdAware, but it didn't find anything more
than what it normally finds (just cookies). What do you
mean add-ins?

 

[Suzanne S. Barnhill]

See http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[megan]

Thanks. I checked for add-ins -- I have none. :\

 

[Mike Williams [MVP]]

Thanks. I ran AdAware, but it didn't find anything more
than what it normally finds (just cookies).

Try SpyBot Search&Destroy too, it's a good complement to Ad Aware.