Excel 2008 Keeps Crashing - Is there a fix?

[lornaliana]

Hi there,

My new Excel 2008 keeps crashing for no reason.It seems to do this when I have more than one sheet open, or if I am manipulating a worksheet of more than 400 rows of data - which seems to be a piddly amount of data to crash over given that I can manipulate massive excel files of over 150K rows of data on my PC with Excel 2007 just fine,

I've never had this problem with Excel 2004. When this happens, one of my files that has a pivot tables keeps getting corrupted. I have to download the original doc and rebuild my worksheet from scratch.

Can someone help me? I've searched everywhere for a fix for this. It seems like lots of people have Excel 2008 for Mac crashing on them but not a fix in site.

My stats:
- Macbook Pro
- Mac OSX 10.5 Leopard
- 2.4 GHz Intel Core 2 Duo
- 4 Gigs of RAM.

Thanks in advance!

 

[Mike Middleton]

lornaliana -

Regarding "My new Excel 2008," is it 12.1.5? If not, install the latest
update and repair permissions.

- Mike

http://www.MikeMiddleton.com

 

[lornaliana]

HI Mike,

I attempted to update to 12.1.5, however I am unable to install it on my hard drive. The error message says:

"You cannot install Office 2008 12.1.5 Update on this volume. A version of the software required to install this update was not found on this volume."

I am assuming this is because I need to install Office 2008 SP1 12.1.0? I was prompted to do so automatically, attempted to install it, but it has remained hung on my computer for days.

When I try to close this application, I get a message that says, "The window cannot be closed because the installer is busy".

Any ideas what I should do next?

 

[Ameet]

I seem to be having a similar problem, constant crashing when attempting to insert or delete a row or column. I have installed the Office 2008 12.1.5 update, but the problem hasn't been resolved. I receive the following error message. Any suggestions? Many thanks!

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-03-24 22:37:51 +0000
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.1.5.081119
Crashed Module Name: Microsoft Excel
Crashed Module Version: 12.1.5.081119
Crashed Module Offset: 0x002a18bb
Blame Module Name: Microsoft Excel
Blame Module Version: 12.1.5.081119
Blame Module Offset: 0x002a18bb
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x002a28bb in __mh_execute_header + 0x002A18BB (Microsoft Excel + 0x002a18bb)
# 2 0x0085878f in __mh_execute_header + 0x0085778F (Microsoft Excel + 0x0085778f)
# 3 0x00189305 in __mh_execute_header + 0x00188305 (Microsoft Excel + 0x00188305)
# 4 0x00a48fb5 in __mh_execute_header + 0x00A47FB5 (Microsoft Excel + 0x00a47fb5)
# 5 0x00a48eda in __mh_execute_header + 0x00A47EDA (Microsoft Excel + 0x00a47eda)
# 6 0x0151467a in _McpEnableTimers + 0x000000B8 (MicrosoftComponentPlugin + 0x000ac67a)
# 7 0x93e8a6c4 in .objc_class_name_IPMDFontRange + 0x93B5FA84 (HIToolbox + 0x0009e6c4)
# 8 0x951adb25 in .objc_class_name___NSCFSet + 0x95062BE5 (CoreFoundation + 0x00073b25)
# 9 0x951adcd8 in .objc_class_name___NSCFSet + 0x95062D98 (CoreFoundation + 0x00073cd8)
# 10 0x93e1c2c0 in .objc_class_name_IPMDFontRange + 0x93AF1680 (HIToolbox + 0x000302c0)
# 11 0x93e1c0d9 in .objc_class_name_IPMDFontRange + 0x93AF1499 (HIToolbox + 0x000300d9)
# 12 0x93f5f46b in .objc_class_name_IPMDFontRange + 0x93C3482B (HIToolbox + 0x0017346b)
# 13 0x01554b50 in _McpRunApplicationEventLoop + 0x0000006A (MicrosoftComponentPlugin + 0x000ecb50)
# 14 0x00a38a2a in __mh_execute_header + 0x00A37A2A (Microsoft Excel + 0x00a37a2a)
# 15 0x00a38fb3 in __mh_execute_header + 0x00A37FB3 (Microsoft Excel + 0x00a37fb3)
# 16 0x00890e6f in __mh_execute_header + 0x0088FE6F (Microsoft Excel + 0x0088fe6f)
# 17 0x00002dae in __mh_execute_header + 0x00001DAE (Microsoft Excel + 0x00001dae)
# 18 0x00002cd5 in __mh_execute_header + 0x00001CD5 (Microsoft Excel + 0x00001cd5)

X86 Thread State:
eax: 0x00000000 ebx: 0x0000003b ecx: 0x00000000 edx:0x00000010
edi: 0xbfff9a30 esi: 0x0000000f ebp: 0xbfffadb8 esp:0xbfff9960
ss: 0x0000001f eip: 0x002a28bb cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202

Thread 1:

# 1 0x94afc2e6 in _signgam + 0x949553C2 (libSystem.B.dylib + 0x000012e6)
# 2 0x94b83eab in _signgam + 0x949DCF87 (libSystem.B.dylib + 0x00088eab)
# 3 0x020f7d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x020f73e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x020f746c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x020f7f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x94b2d095 in _signgam + 0x94986171 (libSystem.B.dylib + 0x00032095)
# 8 0x94b2cf52 in _signgam + 0x9498602E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x94b73287 ecx: 0xb00a0a5c edx:0x94afc2e6
edi: 0x00013a14 esi: 0x08a8def1 ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x94afc2e6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

Thread 2:

# 1 0x94b033ae in _signgam + 0x9495C48A (libSystem.B.dylib + 0x000083ae)
# 2 0x94b2dd0d in _signgam + 0x94986DE9 (libSystem.B.dylib + 0x00032d0d)
# 3 0x971fc45c in __CMProfileID + 0x97129338 (ColorSync + 0x0003345c)
# 4 0x9720ed8e in __CMProfileID + 0x9713BC6A (ColorSync + 0x00045d8e)
# 5 0x94b2d095 in _signgam + 0x94986171 (libSyst

 

[Ameet]

Sorry, I seem to have inadvertently truncated the error message prematurely.

Thread 2:

# 1 0x94b033ae in _signgam + 0x9495C48A (libSystem.B.dylib + 0x000083ae)
# 2 0x94b2dd0d in _signgam + 0x94986DE9 (libSystem.B.dylib + 0x00032d0d)
# 3 0x971fc45c in __CMProfileID + 0x97129338 (ColorSync + 0x0003345c)
# 4 0x9720ed8e in __CMProfileID + 0x9713BC6A (ColorSync + 0x00045d8e)
# 5 0x94b2d095 in _signgam + 0x94986171 (libSystem.B.dylib + 0x00032095)
# 6 0x94b2cf52 in _signgam + 0x9498602E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0x0000014e ebx: 0x94b2dd2d ecx: 0xb0122e7c edx:0x94b033ae
edi: 0x0486d9a4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x94b033ae cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Loaded modules:

0: Microsoft Excel (12.1.5.081119 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
1: Netlib: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
2: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
3: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
6: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
7: merp: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
9: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
10: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
11: SmartArt: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
12: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
13: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
14: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
15: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
16: RawCamera (2.0.10 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
17: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
18: URLMount: /System/Library/PrivateFrameworks/URLMount.framework/URLMount
19: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
20: AutomatorCMM (160 Reg=English Loc=0x0000): /System/Library/Contextual Menu Items/AutomatorCMM.plugin/Contents/MacOS/AutomatorCMM
21: BluetoothContextualMenu (2.1.3f8 Reg=English Loc=0x0000): /System/Library/Contextual Menu Items/BluetoothContextualMenu.plugin/Contents/MacOS/BluetoothContextualMenu
22: MSXML: /A

 

[Ameet]

Well, the error message appears to lengthy to publish. I am happy to send it as an email should it be helpful in resolving this problem. Many thanks.

 

[joshuaccollins]

Has anyone found a solution to the constant excel crashing at start-up? This is ridiculous that a multi-billion dollar company can't fix these issues and charges $50 for help.

Any help would be appreciated.

Thanks,

Josh

 

[Corentin Cras-Méneur]

Has anyone found a solution to the constant excel crashing at start-up?

Well it's never easy. I, for instance, don;t have the problem, so it's
not always easy to find a solution.

Is any of the other Office app crashing??
Did yo perform the usual maintenance operations?? (repairing
permissions, rebooting pressing the shift key down to force the system
to purge some of its cache, cehck the drive from the install DVD to
repair potential problems, etc)


Corentin