file not available when changing from 2000 to 2003

[Kelly's mom]

I installed Office 2003. I was running 2000. Now when I try to open a
document I created in 2000 I get "file not available" Any suggestions?

 

[garfield-n-odie]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[Kelly''s mom]

Thank you. I disabled Norton but still get the error when I try to open a
word doc created in 2000. Still says file not available. Any other
suggestions?

 

[garfield-n-odie]

If you read my reply, you will see that I did not suggest that
you disable Norton.