formatting toolbar in new email window is inactive

[FC]

how do I activate the formatting toolbar when I want to
write a new email? for some reason, I have the toolbar,
but it is inactive.

thanks

 

[Nick Ferguson]

check to make sure you are not writing your email in plain text. To do this
click on Format --> Rich Text or HTML. This will allow you to change the
formatting. To change the default, go to Outlook and click on Tools -->
Options --> Mail Format --> "Compose in this message format" needs to be
changed to Rich Text or HTML.