FP 2002 / W2K Crash Windows Explorer

[Jay Swan]

Installed FP2002 on a W2K Laptop.
Ever since then my Windows Explorer crashes every once and
a while. The whole tree view of my laptop just disappears
and the 'Restore Active Desktop' is displayed on my Laptop.

If I click back into Windows Explore about 1/2 the time it
works again for a while and 1/2 the time I get an error..

Any ideas or patches..

Jay

 

[Stefan B Rusynko]

Have you tried the usual repairs in the sequence below:
1) In Windows Explorer Find and delete all FP Temp Files
Usually in C:\WINDOWS\Temp and %USERPROFILE%\Local Settings\Temp
- in FP 2003 you need to look in the super hidden folder
%USERPROFILE%\Local Settings\Temporary Internet Files\FrontPageTempDir
2) In Windows Explorer Find and delete all hidden *.web files
Usually in %USERPROFILE%\Application Data\Microsoft\Web Server Extensions\Cache
3) Run a Repair on IE
(see http://support.microsoft.com/default.aspx?scid=318378 )
4) Install all Service Packs for your OS, IE, MS Office and your Video card
(Windows Update and Office Update sites, plus your video card supplier site)
5) Open FP and Disable or Uninstall any FP Addins,
6) Open your FP Web/Site and run a Tools Recalculate Hyperlinks




|
| Installed FP2002 on a W2K Laptop.
| Ever since then my Windows Explorer crashes every once and
| a while. The whole tree view of my laptop just disappears
| and the 'Restore Active Desktop' is displayed on my Laptop.
|
| If I click back into Windows Explore about 1/2 the time it
| works again for a while and 1/2 the time I get an error..
|
| Any ideas or patches..
|
| Jay