Groove Logon Error - Missing System Identity in Database

[Brad Wright]

Has anyone else ever seen the following error while attempting to log onto
Groove? If so, can you tell me what it means and how to fix it? I can't
find any information about it anywhere. Thanks!

Document systemidentity not found in database
groovedatabase:///groovexss/c:%5cdocuments%20and%20settings%5ckerbsd%5clocal%20settings%5capplication%20data%5cgroove%20networks%5cgroove%5caccounts/q2csqvt6ya9fvv9m6zxeghghb3zay2f2c4vnpwa/id.xss.
HRESULT: 0x80004005
Process: Groove.exe (ID: 3144 (0x00000c48))
Thread ID: 3156 (0x00000c54)
Date: June 6, 2006 4:17:21 PM MDT

 

[Gell]

Dear Brad,

According to your description, this issue must be caused when your Groove
account's profile has been corrupted. Based on our current situation, I
suggest you to use Grooveclean -all tool to remove your corrupted groove
profile and then create a new one.

For your convenience, we can refer to these steps.
Use Grooveclean –all tool to clear communications queues and remove all
Groove data: (Note: This method will remove the data on your computer, so we
should check if any workspaces we need backup first.)
=================
A: Please shutdown the Groove software first.
B: Click Start, click Run, type the following command, and then click OK:
C:\Program Files\Groove Networks\Groove\Bin\GrooveClean.exe -all

The command line method:
From the Files menu, click Exit Groove.
Open the MS DOS command line window.
Type cd \progra~1\groove~1\groove\bin
Type GrooveClean –all and press Enter.

For the detail information about Grooveclean tool, we can refer to this link
page:
http://www.groove.net/support/kb/detail.cfm/docnum/TCN-00312

 

[Brad Wright]

Thank you, Gell. This worked, and Groove is now running on the new machine.

Brad