Help please Office 2003 screwed up

[Alex]

Hi

One of my colleagues had Office 2003 installed on her laptop. She received
Office 2007 and started to do an upgrade from 2003 to 2007 rather than a new
install. The upgrade bombed out half way through, probably because the
office 2007 was a full version.

She has tried to do a repair with her 2003 disks and also a reinstall, but
both have failed to sort out Outlook 2003 whicxh when she runs comes up with
an in initial error message MAPI32.dll corrupt or damaged.

i guess she will have to do an uninstall and reinstall Office 2003. However
she had failed to back up her Emails and contact list.

Is there anyway she will be able to save this before she does an uninstall

thanks
A

 

[Tim]

Well...that sounds depressing.

I'm assuming the PC is running at least Windows XP. Have you tried System
Restore back to a point prior to the Office 2007 upgrade? Also, assuming
the PC does not get e-mail via an Exchange server, you can easily backup
your e-mail and contacts by finding the "PST" file on the hard drive and
burning it to a disk (or flash drive or network drive, etc.). I mentioned
the Exchange server because it's possible you may not have a PST file.

When you said the upgrade "bombed" because the Office 2007 "was a full
version" did you mean to imply you may have run out of disk space? Typically
Windows would have given a warning about low disk space prior to beginning
the install process. Otherwise, the "full" version would not be a reason an
upgrade failed.

If the System Restore option isn't viable, you can uninstall Office and try
it again...you won't lose your message file (the PST file)...but I would
still highly recommend backing it up first (you should be doing that
regardless). Lastly, check Microsoft's web site...they have a special
utility you can download for free that does a good job of cleaning up after
bad installs or failed uninstalls of Office. Sorry, I don't remember the
link to it...but Google should get you there.

Tim

 

[DL]

Windows installer clean up utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301