Help won't display on any Office applications.

[Hank]

Access 2002, Excel 2000 or Word 2000.

When I select help or press F1 I get a message:

The page cannot be displayed and, at the the bottom of the page, Cannot Find
Server or DNS Error Internet Explorer.

I am running Windows XP Home SP2.

 

[Bob Buckland ?:-\)]

Hi Hank,

If you're using a firewall product check the settings to see if the Office apps and the Office Help engine can access the
internet/use Internet Explorer.

=========
Access 2002, Excel 2000 or Word 2000.

When I select help or press F1 I get a message:

The page cannot be displayed and, at the the bottom of the page, Cannot Find
Server or DNS Error Internet Explorer.

I am running Windows XP Home SP2. >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

For Everyday MS Office tips to "use right away" -
http://microsoft.com/events/series/administrativetipsandtricks.mspx

 

[Hank]

Bob,

I tried disabling the XP firewall and McAfee Viruscan but that doesn't help.

Thanks for trying.

Hank

 

[garfield-n-odie]

See http://support.microsoft.com/?kbid=319956 "The Answer Wizard
and the Help Index tabs appear blank when you use Help in an
Office program".

 

[PD.Lees]

Hank,

Access 2002, Excel 2000 or Word 2000.

When I select help or press F1 I get a message:

The page cannot be displayed and, at the the bottom of the page, Cannot Find
Server or DNS Error Internet Explorer.

I am running Windows XP Home SP2.

Are the help files stored on a network drive? A security update that
Microsoft released in the summer blocks access to non-local help files,
as described here:

http://www.grainge.org/index.htm#authoring/ms05-026/ms05-026_update.htm

 

[Hank]

Garfield-n-odie,

I changed the registry keys as outlined in the article but the problem is
still the same.

Thanks for trying.

Hank

 

[Hank]

PD.Lees,

I am running stand alone with two HD's. Office 2000 and Access 2002 are
installed on drive C: along with Windows XP Home SP2.

Hank

 

[Hank]

PD.Lees,

I read the release and my version of XP Home does not have a key
ItssRestrictions.

Hank