From: (e-mail address removed) (vishal subramaniam (msft))
Subject: RE: office pro will not reinstall on new computer
Newsgroups: microsoft.public.office.setup
(e-mail address removed)
ISSUE:
==============
When installing XP Professional, I get an error stating it could not finish
installations because of corrupted files. How do I fix it to install XP
professional?
RESOLUTION:
=================
Windows XP Setup Cannot Continue
View products that this article applies to.
SYMPTOMS
When you run Windows XP Setup, you may experience one of the following
symptoms:
You may receive an error message that is similar to the following:
Fatal Error: An error has been encountered that prevents setup from
continuing.
One of the components that Windows needs to continue setup could not be
installed.
Press OK to view the setup log file.
Setup may stop unexpectedly, you receive a black screen with a blinking
cursor, and then the computer restarts.
CAUSE
This issue may occur if Setup cannot correctly read files from the Windows
XP CD.
RESOLUTION
To resolve this issue, follow these steps:
Remove the Windows XP CD from the CD-ROM or DVD-ROM drive, and examine it
for damage or scratches. If the CD shows any signs of damage, skip the
following steps. Use the information that is listed at the end of the
"Resolution" section of this article to obtain a replacement CD from
Microsoft. If you have to, clean the CD.
If you upgrade to an existing installation of Windows, follow these steps:
Insert the Windows XP CD in the CD-ROM or DVD-ROM drive.
Click Start, click Run, type cmd in the Open box, and then press ENTER.
At the command prompt, type xcopy CD-DriveLetter\I386\*.* c:\i386\*.* /s
/e, and then press ENTER. For example, if your CD-ROM or DVD-ROM drive is
designated as d:, type d:\I386\*.* c:\i386\*.* /s /e.
Note Because of the size of the I386 folder, this process may take a few
minutes.
Type c:\i386\winnt32.exe, and then press ENTER.
If you install Windows XP on a computer that is not currently running
Windows, follow these steps:
Insert a Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98
Startup disk in the floppy disk drive, and then restart the computer.
Insert the Windows XP CD in the CD-ROM or DVD-ROM drive.
Type xcopy CD-DriveLetter\I386\*.* c:\i386\*.* /s /e, and then press ENTER.
For example, if your CD-ROM or DVD-ROM drive is designated as d:, type
d:\I386\*.* c:\i386\*.* /s /e.
Note Because of the size of the I386 folder, this process may take few
minutes.
Type c:\i386\winnt.exe, and then press ENTER.
MORE INFORMATION
For additional information about what to do if you do not have a Windows
Millennium Edition (Me) or Windows 98 Startup disk, click the following
article numbers to view the articles in the Microsoft Knowledge Base:
186300 How to Create a Windows 98 Startup Disk from MS-DOS
267287 How to Create a Startup Disk in Windows Me
If the steps that are listed in the "Resolution" section of this article do
not resolve the issue, use the following contact information to order a
replacement Windows XP CD from Microsoft.
If you are calling from the United States, contact the Microsoft Order Desk
at the following phone number:
(800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific time.
If you are calling from Canada, contact the Canadian Order Desk at the
following number:
(800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific time.
If you order replacement media, you can view the status of your order. To
do so, visit the Microsoft Web page:
http://status.microsoft.upgrade.com
To obtain your order status, enter the order number and zip code or postal
code.
You can also check the status of your order by calling one of the phone
numbers that is listed earlier in this article.
ADDITIONAL LINKS:
=============================
http://support.microsoft.com/?kbid=320252
http://support.microsoft.com/?kbid=822801
hth
This posting is provided "AS IS" with no warranties, and confers no rights.
