M
ModernDriver
I had to reinstall Windows from CD after removing the Hotfixes corrupted the
files. Installed Service Pack 2 and all subsequent critical updates. All MS
Office Standard programs (excel, word, Powerpoint) on my system failed;
startup screen said "unknown user" and "unregistered version". I need to
detect and repair my Office installation without accessing the program; i.e.,
the programs would not let me access the help tab to even select the detect
and repair option. Moreover, since I could not access the help tab, I could
not get the product ID number required to submit a new issue to technical
support. Consequently, Windows XP, although running smoothly again, has left
me in a pretty pickle. All programs on my system had to be re-run as though
they had never been registered.
Upon trying to detect and repair the MS Office Standard suite from CD,
the option did not even come up; it asked me for the poduct key, which I
have, since it is a full version and not an upgrade. It then asked me for
the location of a qualifying product AS IF it were and upgrade. So I
indicated the drive the master (original holographic) CD was in, but the
Windows Installer returned with "error 1608: could not find a qualifying
product." After that, the program closed down and installation failed.
Whether I started with a new installation or not did not matter, both errors
came up asking first for a "qualifying product."
Please tell me there is a detect and repair option on the Microsoft
Website, since I cannot access it from my disk, nor, as I mentioned, can I
get the product ID from the Help tab in any of the office programs, since the
programs think I have an unregistered version and close down before I can
click on anything.
I bought the program new in the sealed box, yet I am again stranded
because of Microsoft's failure to consider such a scenario. I cannot even
get the help I need because the product ID number cannot be found without
launching the affected program. I have the disc in my CD-ROM drive and was
just looking for the link that could verify it and ask me for the Product
Key, but alas, have not found anyway to repair my Office Installation without
a program launch. A search on the MS website only pointed to incidents that
tell me what I already know; e.g., open the program and click on the help
tab, then select detect and repair. Duly noted, but as I mentioned, what is
a registered user supposed to do if the detect and repair option is not
available?
The detect and repair option should be part of the CD, and not only
accessible from the program. It should be a separate utility on the program
disk to provide the required help in these situations.
I hope that microsoft software engineers will think about this in the
future. Not all users should be treated with the suspicion that they have a
pirated copy of Microsoft's programs.
files. Installed Service Pack 2 and all subsequent critical updates. All MS
Office Standard programs (excel, word, Powerpoint) on my system failed;
startup screen said "unknown user" and "unregistered version". I need to
detect and repair my Office installation without accessing the program; i.e.,
the programs would not let me access the help tab to even select the detect
and repair option. Moreover, since I could not access the help tab, I could
not get the product ID number required to submit a new issue to technical
support. Consequently, Windows XP, although running smoothly again, has left
me in a pretty pickle. All programs on my system had to be re-run as though
they had never been registered.
Upon trying to detect and repair the MS Office Standard suite from CD,
the option did not even come up; it asked me for the poduct key, which I
have, since it is a full version and not an upgrade. It then asked me for
the location of a qualifying product AS IF it were and upgrade. So I
indicated the drive the master (original holographic) CD was in, but the
Windows Installer returned with "error 1608: could not find a qualifying
product." After that, the program closed down and installation failed.
Whether I started with a new installation or not did not matter, both errors
came up asking first for a "qualifying product."
Please tell me there is a detect and repair option on the Microsoft
Website, since I cannot access it from my disk, nor, as I mentioned, can I
get the product ID from the Help tab in any of the office programs, since the
programs think I have an unregistered version and close down before I can
click on anything.
I bought the program new in the sealed box, yet I am again stranded
because of Microsoft's failure to consider such a scenario. I cannot even
get the help I need because the product ID number cannot be found without
launching the affected program. I have the disc in my CD-ROM drive and was
just looking for the link that could verify it and ask me for the Product
Key, but alas, have not found anyway to repair my Office Installation without
a program launch. A search on the MS website only pointed to incidents that
tell me what I already know; e.g., open the program and click on the help
tab, then select detect and repair. Duly noted, but as I mentioned, what is
a registered user supposed to do if the detect and repair option is not
available?
The detect and repair option should be part of the CD, and not only
accessible from the program. It should be a separate utility on the program
disk to provide the required help in these situations.
I hope that microsoft software engineers will think about this in the
future. Not all users should be treated with the suspicion that they have a
pirated copy of Microsoft's programs.