I can receive email but cannot send it.

[Richard]

I have been fighting this receive but not send problem off and on for a year.
Reinstalling MS Outlook 2003 occasionally helps, but only for a short time.

My ISP, Cox.net, is less than helpful because the email does not get to them.

Port 25 is enabled.

I have McAfee Personal Firewall and Virus Scan, but see no configuration
problems. And, if there were, why is it an intermittent problem.

Obviously, there are many of us with this problem. Is the only answer to
waste money on an Outlook upgrade?

Frustrated in Florida,
Richard
(e-mail address removed) (sometimes)

 

[michelle]

The following recipient(s) could not be reached:

'(e-mail address removed)' on 4/13/2005 12:22 PM
None of your e-mail accounts could send to this recipient.
This is the message that I get when I try to email out or forward an
email...I have outlook 2003.

 

[Taryn]

I had the same problem, but what I did was go to Tools- Accounts- Properties-
Advanced- and then unchecked the box that requires a secure connection.

 

[Melissa]

Chris, what ISP did you contact?
I have Wide Open West and I switched from Comcast in March, in May I started
having this problem, and I changed nothing in my settings, not I can not send
mail. I have my ports set at 465 and I tried switching to port 25 but
neither work. How would I go about contacting or looking up my ISP's
information to find out what ports they do or do not allow for my third party
email (Gmail).

Melissa

Thanks Brian. You were right.

I was able to ping the server, but unable to telnet to it. So I looked up
my ISP -- not the company that hosts my mail, but the real ISP, the folks who
let the house connect to the internet -- and found that they don't allow
third parties (e.g. my mail host) to use port 25.

Why I'd been able to use port 25 before installing Office's Service Pack 3,
but not after, is a mystery. But it's an academic one: I found the login
and password for the ISP (something I've never used, since we're broadband),
and put those in my "outgoing/SMTP authentication" fields. Now my mail sends
fine, and it still looks like it's coming from my third-party server.

Thanks again.

- Chris

[...] Open
a command line window and see if you can ping the SMTP server

C:\> ping yoursmtpserver

If you can do that, try telnetting to it:

C:\> telnet yoursmtpserver 25

If you get a response, enter QUIT. You've proven your PC can connect and I
don't have any suggestions at the moment, other than verifying your SMTP
settings. If you can't connect, contact your ISP. Perhaps they don't allow
port 25 connections and you have to use another port.

 

[Melissa]

Brian, I have a Linksys router and I followed the instructions to the site
you provided, after saving the settings from the Linksys site my e-mail is
still unable to send. I have Microsoft Office Outlook 2003 running with
Windows XP. My e-mail is through Gmail and I have had the account connected
through Outlook 2003 since November of last year. May 24, 2005 is when I
started experiencing this problem and it has been ongoing ever since. i
worked with Gmail daily for a week troubleshooting, checking and changing
ports, etc. I am receiving an error that says
Task 'Melissa - Sending' reported error (0x800CCC78) : 'Unable to send the
message. Please verify the e-mail address in your account properties. The
server responded : 530 5.7.0 Must issue a STARTTLS command First
r9sm2312874nza'

Any idea how to fix this? I have Norton Internet Security, I have added
Outlook 2003 to the exceptions, I have disabled my firewall completely, I
have deleted and re-added my account to Outlook, I have changed ports from 25
to 465 and back again per Gmail Troubleshootings request. I have not changed
a thing since I set this up in November.

Any suggestions?

Melissa

 

[Melissa]

Brian,

I have having similar problems. I am running XP with Outlook 2003, I am
trying to figure out if I have SP1 or SP2. Where can I go to find out what
service pack I am using?

Melissa

 

[Melissa]

Brian, I am as well using Outlook 2003 and running XP. I have the top box
checked, it always has been. I just started having this problem where
Outlook will not send my messages a month ago.

Any suggestions?

Melissa

 

[Brian Tillman]

Task 'Melissa - Sending' reported error (0x800CCC78) : 'Unable to
send the message. Please verify the e-mail address in your account
properties. The server responded : 530 5.7.0 Must issue a STARTTLS
command First r9sm2312874nza'

I've seen a mention of STARTTLS before. Here's a Google Groups reference to
the other posts.
http://groups-beta.google.com/groups?q=group:microsoft.public.outlook.*+"starttls

Do you have the SSL option in your account properties checked ot unchecked?

 

[Brian Tillman]

I have having similar problems. I am running XP with Outlook 2003, I
am trying to figure out if I have SP1 or SP2. Where can I go to find
out what service pack I am using?

SP1 or SP2 of what, Windows or Outlook? Only Windows has SP2 at this time.
Right-click My Computer and choose Properties. It will tell you if Windows
has any Service Packs installed. For Outlook, click Help>About.

 

[tryingtimes]

Yesterday I tried to send emails and I got an error message. I could receive
but not send. I tried all the usual things several times: turned off the
computer, turned off my router and cable modem, checked all my connections,
started fresh. The problem persists. Is this a problem with Outlook?

 

[Emma]

 

[Jamil Ahsan]

Hi,

It could be mailbox limit issue where you can setup a quota for each user.
Further you can specify at what level a user should get a warning that
his/her limit is about to reach. If a user don't clean up his/her mailbox
after warnings then you can also specify a higer mailbox limit than warning
limit which will prevent user to send and recive e-mails until he /she
archive his mailbox.

Regards,

 

[nziese]

I have been struggling with this problem since I upgraded from XP Home to XP
Pro. I am running Office XP with Outlook 2002. I ran all the updates on
Windows XP and Office XP. I am also using Norton Internet Security.
Disabling Norton didn't make any difference, however I just went into
Norton's Personal Firewall. I went to Programs and selected Microsoft
Outlook and set the Internet Access to "permit all". It appears to be
working so far - I'll see.

I hope this helps someone else.

I have Outlook 2002. I just installed Service Pack 3 yesterday evening, and
have not been able to send messages since. I receive messages without
trouble.

I tried naming Outlook.exe as an exception to my firewall, and I also tried
turning my firewall off completely. Neither one allowed me to send e-mail.

I will include my OPMLog.log as soon as I figure out how to post an
attachment.

Chris

 

[wilson]

Yesterday I tried to send emails and I got an error message. I could receive
but not send. I tried all the usual things several times: turned off the
computer, turned off my router and cable modem, checked all my connections,
started fresh. The problem persists. Is this a problem with Outlook?

 

[flip_vastud]

hello

i have the same problem too and i can't seem to find answers.

flip_vastud

 

[pshellen]

Yesterday I tried to send emails and I got an error message. I could receive
but not send. I tried all the usual things several times: turned off the
computer, turned off my router and cable modem, checked all my connections,
started fresh. The problem persists. Is this a problem with Outlook?

 

[BERNARDO]

SORRY , IM FROM BRAZIL, AND I READ ALMOST ALL ITENS HERE AND TRIED TO FIX
THE SAME PROBLEM, I CANT SEND MESSAGES, I TRIED FIX WITH MANY WAYS ( PUT THE
OUTLOOK IN FIREWALL EXCEPTIONS, TURN OFF THE ANTIVIRUS PROGRAM, FIXED THE
AUTHETIFICATION OF THE OUTGOING SERVER!!! AND MUCH MORE, THE FAULT IS NOT MY
ISP!!!
MY COMPUTER IS VERY NEW AND I USE THE OUTLOOK 2003 WITH SP2, WHEN I TRY SEND
A MESSAGE APPEARS THE FOLLOW ERROR: "the specified server was founded, but
THere was no response from the server, please verify the port and SSL
information is correct"

WHAT I HAVE TO DO,???

HELP ME PLEASE!!!

SINCERELY
BERNARDO

 

[Vince Averello [MVP-Outlook]]

Do you know what the SMTP (outbound mail) server that you're supposed to be
using?

 

[Jsh7578]

Jeff:

I have been using aol as my isp and outlook 2003 for the past year. Now I
can receive email via aol using outlook but cant send. I spoke with AOl and
they say they have blocked port 25 to stop third party spamming. I need to be
able to send email using outlook through aol, any suggestions?

 

[James]

I have the same problem, did you find a solution yet?