I/O Device Error

[Brenda]

I just got a new computer and I am trying to install Microsoft Office Student
and Teacher Edition 2003 on the new computer. The CD drive just will not
recognize the CD. I get a message that says:

"D is not accessible. The request could not be performed because of an I/O
device error."

I am able to access other CD's with software on them - but not this one.
Any ideas?

 

[JoAnn Paules [MVP]]

I just don't think that's an Office issue. I suspect it is a hardware issue.

 

[JoAnn Paules [MVP]]

I just don't think that's an Office issue. I suspect it is a hardware issue.

 

[JoAnn Paules [MVP]]

I just don't think that's an Office issue. I suspect it is a hardware issue.

 

[JoAnn Paules [MVP]]

I just don't think that's an Office issue. I suspect it is a hardware issue.

 

[JoAnn Paules [MVP]]

I just don't think that's an Office issue. I suspect it is a hardware issue.

 

[Mary Sauer]

You receive an I/O device error message when you try to use your CD drive in
Windows XP
http://support.microsoft.com/kb/891894/en-us

 

[Mary Sauer]

You receive an I/O device error message when you try to use your CD drive in
Windows XP
http://support.microsoft.com/kb/891894/en-us

 

[Mary Sauer]

You receive an I/O device error message when you try to use your CD drive in
Windows XP
http://support.microsoft.com/kb/891894/en-us

 

[Mary Sauer]

You receive an I/O device error message when you try to use your CD drive in
Windows XP
http://support.microsoft.com/kb/891894/en-us

 

[Mary Sauer]

You receive an I/O device error message when you try to use your CD drive in
Windows XP
http://support.microsoft.com/kb/891894/en-us

 

[Brenda]

Unfortunately, this did not work. Any other ideas? I have XP-Professional
and I am trying to install Office Student & Teachers 2003. I am able to
install other software from this drive and I am able to access this CD in
another computer.

 

[Brenda]

Unfortunately, this did not work. Any other ideas? I have XP-Professional
and I am trying to install Office Student & Teachers 2003. I am able to
install other software from this drive and I am able to access this CD in
another computer.

 

[Brenda]

Unfortunately, this did not work. Any other ideas? I have XP-Professional
and I am trying to install Office Student & Teachers 2003. I am able to
install other software from this drive and I am able to access this CD in
another computer.

 

[Brenda]

Unfortunately, this did not work. Any other ideas? I have XP-Professional
and I am trying to install Office Student & Teachers 2003. I am able to
install other software from this drive and I am able to access this CD in
another computer.

 

[Brenda]

Unfortunately, this did not work. Any other ideas? I have XP-Professional
and I am trying to install Office Student & Teachers 2003. I am able to
install other software from this drive and I am able to access this CD in
another computer.

 

[DL]

You could try, in Hardware Devices, locating CD drive, uninstalling then
rebooting. See if it then works.
PS You haven't used winupdate for any hardware drivers have you?

 

[DL]

You could try, in Hardware Devices, locating CD drive, uninstalling then
rebooting. See if it then works.
PS You haven't used winupdate for any hardware drivers have you?

 

[DL]

You could try, in Hardware Devices, locating CD drive, uninstalling then
rebooting. See if it then works.
PS You haven't used winupdate for any hardware drivers have you?

 

[DL]

You could try, in Hardware Devices, locating CD drive, uninstalling then
rebooting. See if it then works.
PS You haven't used winupdate for any hardware drivers have you?