Installation Problem

[Christine]

After installing Publisher 2003, every time I open it or
even open a previously made document (from Publisher
200), a grey box comes up with installer instructions,
loading installation information, and after about 2
minutes of this, the document finally opens. Since it is
installed on the hard drive of the computer, how can this
delay be eliminated. I work on a networked computer
system, and no one else in the office has this problem!
I have also tried a fix of: installing it, opening a
document with the installation CD in the drive, and it
still didn't work. Thank you for your help.

 

[JoAnn Paules]

Is Publisher installed on your system or are you running it across the
network?

 

[Christine]

Each user has their own copy (through authorized
licenses) installed on each computer.

-----Original Message-----
Is Publisher installed on your system or are you running it across the
network?

--
JoAnn Paules
MVP Microsoft [Publisher]

After installing Publisher 2003, every time I open it or
even open a previously made document (from Publisher
200), a grey box comes up with installer instructions,
loading installation information, and after about 2
minutes of this, the document finally opens. Since it is
installed on the hard drive of the computer, how can this
delay be eliminated. I work on a networked computer
system, and no one else in the office has this problem!
I have also tried a fix of: installing it, opening a
document with the installation CD in the drive, and it
still didn't work. Thank you for your help.

---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.769 / Virus Database: 516 - Release Date: 9/24/2004


.

 

[John Inzer]

After installing Publisher 2003, every time I open it or
even open a previously made document (from Publisher
200), a grey box comes up with installer instructions,
loading installation information, and after about 2
minutes of this, the document finally opens. Since it is
installed on the hard drive of the computer, how can this
delay be eliminated. I work on a networked computer
system, and no one else in the office has this problem!
I have also tried a fix of: installing it, opening a
document with the installation CD in the drive, and it
still didn't work. Thank you for your help.

=================================
I've seen this issue reported for Pub2000 but
cannot recall seeing it with Pub2003.

Here's the article for Pub2000:

(827811) PUB2000: Windows Installer
Runs Every Time You Start Publisher
http://support.microsoft.com/?kbid=827811

I wonder if installing the current service
pack would resolve the issue? If you go
to the following link and click the "Check
For Updates" button...it will scan your
system and tell you what's available.

Office 2003 Update
http://tinyurl.com/4ocgk

 

[Mary Sauer]

Have you tried "detect and repair".
This may help
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

 

[Christine]

Thank you Mary --- that did the trick!!! Now I can use
Publisher without delay. I appreciate your expert help --
keep up the good work!

 

[Mary Sauer]

Hey, thanks for the feedback...