Junkmail Folder won't empty

[Guest]

I have Entourage Version 11.3.6

I used to be able to use "command a" to capture all junk emails and
send them to the delete folder. Now, nothing happens when I try
that. So, I have to delete them one at a time until it gets to the
last 1 to 3.

I try to access any of the last few unseen, unopened Junk E-mails to
delete them and the entire application gets locked into:

"The action could not be completed.
An unknown error (4362) occurred."

Or "Could not open that feature.
An unknown error (4362) occurred."

And then nothing works. I just keep getting one of the above errors.
It does continue to automatically get email, but I can't access it.

I can't quit it, except by a force quit.. After a force quit, Junk E-
mail always shows 1 to 3 unopened files. It works fine until I try to
delete the problem Junk e-mails and the process begins again.

Any ideas?

 

[Diane Ross]

I used to be able to use "command a" to capture all junk emails and
send them to the delete folder. Now, nothing happens when I try
that. So, I have to delete them one at a time until it gets to the
last 1 to 3.

I try to access any of the last few unseen, unopened Junk E-mails to
delete them and the entire application gets locked into:

"The action could not be completed.
An unknown error (4362) occurred."

Or "Could not open that feature.
An unknown error (4362) occurred."

And then nothing works. I just keep getting one of the above errors.
It does continue to automatically get email, but I can't access it.

I can't quit it, except by a force quit.. After a force quit, Junk E-
mail always shows 1 to 3 unopened files. It works fine until I try to
delete the problem Junk e-mails and the process begins again.

Definite signs of database corruption. You need to rebuild your database.

How to rebuild your database:

As with any procedure like rebuild, it's a good idea to make a backup prior
to running. Your data should not be erased, but if something fails during
this process data, could be lost. To be doubly sure, duplicate your Identity
folder prior to the rebuild.

Make sure you have enough hard disk space available for twice the size of
your database. As part of the rebuilding process, Entourage creates a second
database file.

Quit any applications that are running, including virus-protection
applications, all Office applications, Microsoft Messenger for Mac, and
Office Notifications, because they might interfere with rebuilding.

* Entourage 2001 and Entourage X: Hold down the Option key and re-launch
the application. In a few seconds, you'll be greeted with a dialogue box
asking if you want the "Typical Rebuild" or the "Advanced Rebuild." Choose
"Typical."

* Entourage 2004: Hold down the Option key and re-launch the application.
In a few seconds, you'll be greeted with the Entourage 2004 Database
Utility. Select to rebuild. (Note: Compact the database (Like X's "Typical
rebuild") Rebuild the database (Like X's "Advanced Rebuild")

Caution: Some of your data might be lost if you choose the Advanced Rebuild
option. You should use this option only if you have already performed a
typical rebuild and continue to experience problems starting Entourage or
storing data.

During the rebuild process, the old files are renamed in case for some
reason the rebuild was not successful and you need to revert to the original
database. After you've rebuilt your database and checked the application's
performance, you can delete the old versions from your hard drive. Do not
throw away these files unless you are satisfied with the rebuild.

Old files are named:

Entourage 2004: Main [Backed up date and time will be shown] e.g. Main
[Backed up 1-21-2007 13.35]

Entourage X: "Old Database Cache" and "Old Database"

Entourage 2001: "Old Database Cache", "Old Database", and "Old Messages." In
addition, Database (Rebuild) Cache is retained.

More Info:

<http://www.entourage.mvps.org/database/rebuild.html>

 

[DickW]

I'm having a somewhat similar problem in 2008, upgraded from 2004 and the DB rebuilt. Some messages continue to be coded as junk when they are not. Had this problem in 2004, especially on emails to multiple addressees. Most frustration issue is that some emails end up in Junk which are not coded "Junk" (Icon is dulled out) and have to be manually moved to In box. Others work fine.