I checked the macros and the document doesn't have any. I'm not really
sure how to check if the document is linked to a template but I created
the new document by clicking the 'New Blank Document' button not by
creating it from a template.
You can find out what template a document is linked to using Tools|Templates
and Add-ins. A document is always linked to a template, but when you click
the new blank document it's linked to the default template, normal.dot.
Further possibilities:
a. select the fields, press F9. Do they still display the field "results",
or <<fieldname>> etc. ?
b. normal.dot could be linked to a data source. In that case, any "New
Blank Document" would be linked to that data source. If that is the case,
you need to find normal.dot (typically on a WIndows XP system it is in the
following folder, where you substitute your user name for <your username>
C:\Documents and Settings\<your username>\Application
Data\Microsoft\Templates
Then open it, enable the mailmerge toolbar, click the first button, select
"Normal Word Document", disable the mailmerge toolbar, save and close
normal.dot. Or, if you do not have macros, autotexts, keyboard assignments
etc. stored in normal.dot, just rename normal.dot and let Word create a new
one.
c. create a new normal.dot as in (b), then recreate your document from
scratch (don't copy/paste).
d. I have one other idea but it's so unlikely that it's probably better not
to go there right now...
Peter Jamieson