mass emails...... outlook showing sent but not received by anyone

T

teenamina

New computor....I must have something set up different than before in Outlook
because the email blast appears to have been sent (shows in sent file) but
not received. I have been sending this blast successfully for several years,
but with new computor having troubles. Any ideas?
 
D

Diane Poremsky [MVP]

is your SMTP server blocking them as spam? or their server treating them as
spam?
 
T

teenamina

How would I check the setting on the SMTP? Also, I send the blast to myself
at another email address, as well as my husband to test....niether of us
receive it so I don't think the problem is on the receiving end.
Thanks for your help.
 
V

Vanguard

teenamina said:
How would I check the setting on the SMTP? Also, I send the blast
to myself
at another email address, as well as my husband to test....niether
of us
receive it so I don't think the problem is on the receiving end.
Thanks for your help.


Turn on the troubleshooting logging in Outlook. Then check the log to
see if your e-mail server accepted your message. If so then you no
longer have any control over its delivery. Could be you have gotten
blacklisted. Could be your e-mail provider changed their quotas and
have lowered the max-recipients-per-message quota, or they are now
implementing outbound spam filtering and all your same-content, large
number of e-mails are seen as outbound spam that they refuse to let
out of their mail server (but, I would suspect, you would get a
non-delivery report back from your mail server).

I a single instance of an e-mail makes it to a test mailbox then the
path for sending mails is working. So it comes back to you doing mass
mailings probably from a "personal" account and hitting your
provider's anti-spam quotas, so you'll have to ask them about your
troubles. We don't know how you perform your mailing "blast". Could
be you simply put way too many recipients into a single message.
Could be you use MailMerge or some other bulk mail client that sends
them out individually but then maybe you hit a
max-mail-sessions-per-minute anti-spam quota.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top