Message shows on autopreview, but not when I open the email

S

Sshirleyanne

I can see a reply to my message in "autopreview" but when I open the email to
view the whole reply, there is nothing there, just the email that I sent to
my customer. I imagine they have replied in plain text or something and I
have checked all my settings but cannot see what if anything I need to change
to view the message
 

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