ktfrubel said:
Hello,
In my outlook I am responsible for 2 email accounts. 1 is my general mail
box and the other is our (e-mail address removed) mail box. I monitor and reply to
customers that email us for additional information.
Each mail box has a sent items folder, however when I send and email from
the "info" mailbox, the sent items are being stored in my general box. Is
there any way to set a rule or something to keep these differnet email types
separated?
My guess is that you are using either Exchange or POP for e-mail
accounts. You never mentioned WHAT is your e-mail server. All POP and
Exchange accounts get aggregated under the same message store in
Outlook. Each HTTP account gets its own message store (and shows its
own separate tree in the folders pane). As I recall, each IMAP account
also gets its own message store.
If you have a separate sent folder for one of your POP or Exchange
accounts, you created it. When you send e-mails, the option to save a
copy of them goes into the Sent Items folder, the one that was created
when the message store was created (there's only one such integral
folder). Even if you name another folder "Sent Items" and make it a
subfolder somewhere, it is NOT the integral "Sent Items" folder for the
message store, the one that you cannot delete.
Since you have 2 sent folders, you'll need to use an outbound rule to
determine where to save the copy of sent e-mails. You can use the
"through <specified> account" to identify which outbound e-mails go to
which sent folder. However, the outbound rule will only let you move a
*copy* of the sent message, not just move it. The "move a copy" clause
should've been named "save a copy". That means there will still be a
copy in the "Sent Items" folder and another to wherever you copied it.
So you will probably want 3 sent folders: Sent Items (part of the
message store), a sent folder for one account, and a sent folder for the
other account. A copy of all sent e-mails will be in the Sent Items
folder but you'll also have copies in the other 2 sent folders based on
through which e-mail account those messages were sent.
Of course, you could just add the Email Account field to the view in the
Sent Items folder and sort on it. Sort on the Email Account field and
then by date. If you customize the view, you can sort on multiple
fields. To get the Email Account field listed in the sort criteria,
first click on the Email Account header to sort by that field, then
customize the view whereupon the Email Account field will be listed.
