Microsoft Word 2002 problems

[Charles Gray]

Hello all, I just updated my olf word to Microsft Word 2002, and I'm
having a problem.
When I try to shut down the program after working on a certian file,
the file closes, but then the program sends up a message that it has
shut down and will generate a recovery file, I.E., a crash. However,
the recovery file is empty, and the original file is untouched, having
saved correctly.
Now, this file was being used by my previous version of word. I had
some tracked changes in it and comments, and when I saved it as an RTF
file, I had the same problem until I deleted all the comments. Is
this a case of version incompatiability?
Thanks!

 

[Charles Gray]

Yep-- it seems pretty focused on files from Word 2000.
funny thing is, the file isn't harmed-- its like the program thinks
that a file has gone bad, but it really hasn't. Regardless, I'm going
to install the newest service pack and hope that fixes it. Anyone
else had an experience like this?

 

[Graham Mayor]

It could be document corruption, template corruption or an inappropriate
add-in for the new Word version. If you are running Norton AV, disable its
office plug-in.

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Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
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