MM from Word in HTML Format

[Brian]

I am using MS Office 2002. When I do a mail-merge from
MS Word to email, it works fine as long as I use 'Plain
Text' as the format. It accesses Outlook and sends the
messages. However, if I use HTML format, it acts as
though it is sending something, but the messages never
get sent. Does anyone know what my problem might be?

 

[Helen]

Brian, I seem to have the same problem in Offic 2003. When I do an email merge from Word, the screen flickers at the end but there is no record of the emails having been sent in Outlook, i.e., they are not in the Sent folder. I've tried looking around in Options/General/E-mail options but none of the three tabs there have anything about saving the sent items to the Sent Item folder, which is what I want to do. That's the only way to prove that the email has been sent.