Mouse scrolling in Word 2007 will not work

[Patricia]

The mouse will not make any movement in WORD 2007
WORD OPTIONS: I cannot move past POPULAR
The driver on the mouse is fine
The mouse works for all other programs I work with.
NOTE: I do have SNAG IT software that I use and will not remove from my PC


Help. Help. Help.

 

[Jay Freedman]

The mouse will not make any movement in WORD 2007
WORD OPTIONS: I cannot move past POPULAR
The driver on the mouse is fine
The mouse works for all other programs I work with.
NOTE: I do have SNAG IT software that I use and will not remove from
my PC


Help. Help. Help.

That's a symptom of a damaged registry key. Go to
http://www.word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm and follow the
steps under "Deleting and recreating the corrupt registry values". For Word
2007, the key to delete is
\\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Patricia]

Jay: Thank you very much.
I was very AFRAID to touch REGEDIT.
But I did do it and my WORD is back to scrolling.
Thank you again!
VERY HELPFUL

PATRICIA