Multiple Font Issues

[turnermarketing]

I just bought a new Mac Book with 10.5 and Office 2004. I did all the
updates so my system is now 10.5.1 and my version of Office is 11.3.9.
When ever I start Word or Excel I get an error that "XXX font is
corrupt." It seems to be starting at A and working through the
alphabet. I used font book and deleted any duplicate or corrupt fonts.
I also deleted Office Font Cache and rebooted. Still have the same
problem. I do not get the problem with Entourage.

I really, really hope someone has a fix for this.

Scott

 

[CyberTaz]

Hi Scott -

This is something that was around in Tiger/2004 as well & nobody seems to
have a definite fix - each occurrence seems to be a little different. I
don't know if the same will work in Leopard but you might try the options
suggested here - some of which you seem to be onto already:

http://word.mvps.org/Mac/CorruptFontErrors.html

Post back with details about your outcome as I'm sure everyone will want to
keep on top of this as the 10.5 user base expands.

 

[turnermarketing]

Thanks for the reply

I actually found and tried your old post and those suggestion before
posting my message. The office font cache didn't work and they seemed
to have changed those system files in 10.5. I couldn't find them.

I wonder if just deleting Office and reinstalling would help?

Scott

 

[CyberTaz]

I'm afraid I can't help you much as I haven't even *ordered* Leopard yet...
and *won't* until I get my Macbook Pro - so where stuff has been secreted
in OS X 10.5 I have no idea.

I can say that reinstallation is not the likely approach (and seldom is)
*unless* your new system came with the Office 2004 Test Drive which wasn't
properly removed before installing the retail package. If that's the case
you may not have any other choice. Keep checking back - there are a number
of others who have switched to the spotted cat & perhaps they can provide
more suggestions than I.

 

[Daiya Mitchell]

Reinstalling Office is almost never the answer....

I'd post on an Apple group to see what the equivalent of trashing all
font caches is now--e.g., this page makes it clear safe boot in Leopard
behaves differently, but there should be a substitute:
http://docs.info.apple.com/article.html?artnum=107392

Uh, here's a Terminal based suggestion:
http://discussions.apple.com/thread.jspa?messageID=5818618&#5818618

Try at your own risk.

 

[turnermarketing]

*unless* your new system came with the Office 2004 Test Drive which
wasn't
properly removed before installing the retail package. If that's the
case
you may not have any other choice.
_________________________________
The new Mac Book did come with Test Drive and I only got rid of it by
dragging the folder into the trash.

It seems rediculous that I installed Office on a brand new, never run,
computer and I get this problem. And it seems to be a well known
problem that no one is certain how to fix. It is stuff like this which
makes my office want migrate away from all Microsoft products. We are
in the process of migrating away from our exchange server, and between
Neo Office and iWork, this is probably the last copy of Office we will
buy.

 

[CyberTaz]

I know it probably doesn't make you feel any better, but MS has repeatedly &
intensely been raked over the coals by every Mac MVP out there as well as
numerous other "voices in the night" Unfortunately there doesn't seem to
be a "practical" way to retro-cure the situation. In their defense, MS has
clarified & emphasized on the d/l site that TD must be properly removed
before installing the full version & they *have* notified their vendors -
long ago - about the potential conflict, so to a certain extent it is a
breakdown in communication at the vendor level if a user isn't informed.

Just make sure to use the Remove Office utility - run it twice - to remove
all traces of any version of Office before reinstalling and apply all
updates (beginning with 11.3.5) before launching the apps. (Repair
Permissions won't hurt either.) If you need any info these 2 links may help:

http://www.microsoft.com/mac/downloads.aspx

http://word.mvps.org/Mac/RemoveReinstall.html

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Elliott Roper]

*unless* your new system came with the Office 2004 Test Drive which
wasn't
properly removed before installing the retail package. If that's the
case
you may not have any other choice.

Note that if the test drive has never been run, the remove office
thingy will do nothing.
It is safe to trash the test drive with the finder under those
circumstances. Indeed, it all you *can* do unless you are bashochist.
(I just made that word up. ;-) )

Which means that srogers60 might still have another problem lying
behind the test drive.

_________________________________
The new Mac Book did come with Test Drive and I only got rid of it by
dragging the folder into the trash.

It seems rediculous that I installed Office on a brand new, never run,
computer and I get this problem. And it seems to be a well known
problem that no one is certain how to fix. It is stuff like this which
makes my office want migrate away from all Microsoft products. We are
in the process of migrating away from our exchange server, and between
Neo Office and iWork, this is probably the last copy of Office we will
buy.

I'm a lo..ong term Office user, and a closet MVP, but I'm starting to
think like you are thinking. I have been playing in Pages this
afternoon, setting up my styles "just so" and it's growing more and
more comfortable to use by the minute.

It is wickedly quick. Many things that are a complete pain in Word
"just work" (restarting numbered lists f'rinstance). It is far better
at simple layout. Make that far FAR better! Yet the word processing
side is perfectly competent. It does a better job of reading Word 2007
docs from the dark side than Mac Word 2004, hyperlinks "just work" all
the way through to pdfs. (Maybe that's Leopard's fault, but I like it)

I had been dismissing pages as a bit of a toy. I think I'll not be
doing that in future. Elegant and easy to use is not the same as being
a toy. There are fewer and fewer things I can think of that Word can do
that Pages can't. It is *so* nice to look at, and there is even a
manual.

OK, I got a misfeature or two to tame, but it's already less fragile
than Word.

I'll be using the two side by side for a while longer, but Word is
looking rather past it.

 

[turnermarketing]

What did work:
I created a new user. Office on that user ran fine. I just dragged my
user files from the old account to the new account. Now everything
seems to work.

Scott