My Office application cannot start becauseOffice is already being used

[JoyBigley]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel

We ran into this limitation, so we did the uninstall from one laptop using the MS Office uninstall application.

We then bought a whole new version (as required) of Office 2008 (home version).

Installed that on the laptop that we did the original uninstall on.

It has a new product key, new serial number, etc. - but it still says that the other laptop is using a version that is now deleted from the same machine.

What files can you delete - or what process is there - to reset the license check so that the new installation can be seen as a new installation and allow us to run two different versions we've purchased.

Is this a bug?

Please help - thanks.

Joy.

 

[Diane Ross]

Installed that on the laptop that we did the original uninstall on.

It has a new product key, new serial number, etc. - but it still says that the
other laptop is using a version that is now deleted from the same machine.

What files can you delete - or what process is there - to reset the license
check so that the new installation can be seen as a new installation and allow
us to run two different versions we've purchased.

See if these directions help:

Resetting your Mac Office Registration number
<http://www.entourage.mvps.org/version/license_version.html#reset>