Not Responding

D

Doug Fox

A customer uses Office 2003. He complained that when he wanted to save a
Word or Excel document into a sub-folder of a folder, it would take about 60
seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a folder,
then there is no response, after a while, the words "Not Responding" shows
up. He waits for about 60 seconds, he can get into the folder, then he
clicks a sub-folder, he wants for another 60 seconds, he then can access,
then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug
 
L

Lanwench [MVP - Exchange]

Doug said:
A customer uses Office 2003. He complained that when he wanted to
save a Word or Excel document into a sub-folder of a folder, it would
take about 60 seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder, then there is no response, after a while, the words "Not
Responding" shows up. He waits for about 60 seconds, he can get into
the folder, then he clicks a sub-folder, he wants for another 60
seconds, he then can access, then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug
Click to expand...

Is this problem isolated to Office applications, or is it a larger problem ?
How many folders/items/subfolders in the folder in question?
 
L

Lanwench [MVP - Exchange]

Doug said:
A customer uses Office 2003. He complained that when he wanted to
save a Word or Excel document into a sub-folder of a folder, it would
take about 60 seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder, then there is no response, after a while, the words "Not
Responding" shows up. He waits for about 60 seconds, he can get into
the folder, then he clicks a sub-folder, he wants for another 60
seconds, he then can access, then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug
Click to expand...

Is this problem isolated to Office applications, or is it a larger problem ?
How many folders/items/subfolders in the folder in question?
 
L

Lanwench [MVP - Exchange]

Doug said:
A customer uses Office 2003. He complained that when he wanted to
save a Word or Excel document into a sub-folder of a folder, it would
take about 60 seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder, then there is no response, after a while, the words "Not
Responding" shows up. He waits for about 60 seconds, he can get into
the folder, then he clicks a sub-folder, he wants for another 60
seconds, he then can access, then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug
Click to expand...

Is this problem isolated to Office applications, or is it a larger problem ?
How many folders/items/subfolders in the folder in question?
 
L

Lanwench [MVP - Exchange]

Doug said:
A customer uses Office 2003. He complained that when he wanted to
save a Word or Excel document into a sub-folder of a folder, it would
take about 60 seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder, then there is no response, after a while, the words "Not
Responding" shows up. He waits for about 60 seconds, he can get into
the folder, then he clicks a sub-folder, he wants for another 60
seconds, he then can access, then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug
Click to expand...

Is this problem isolated to Office applications, or is it a larger problem ?
How many folders/items/subfolders in the folder in question?
 
L

Lanwench [MVP - Exchange]

Doug said:
A customer uses Office 2003. He complained that when he wanted to
save a Word or Excel document into a sub-folder of a folder, it would
take about 60 seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder, then there is no response, after a while, the words "Not
Responding" shows up. He waits for about 60 seconds, he can get into
the folder, then he clicks a sub-folder, he wants for another 60
seconds, he then can access, then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug
Click to expand...

Is this problem isolated to Office applications, or is it a larger problem ?
How many folders/items/subfolders in the folder in question?
 
L

Lanwench [MVP - Exchange]

Doug said:
A customer uses Office 2003. He complained that when he wanted to
save a Word or Excel document into a sub-folder of a folder, it would
take about 60 seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder, then there is no response, after a while, the words "Not
Responding" shows up. He waits for about 60 seconds, he can get into
the folder, then he clicks a sub-folder, he wants for another 60
seconds, he then can access, then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug
Click to expand...

Is this problem isolated to Office applications, or is it a larger problem ?
How many folders/items/subfolders in the folder in question?
 
L

Lanwench [MVP - Exchange]

Doug said:
A customer uses Office 2003. He complained that when he wanted to
save a Word or Excel document into a sub-folder of a folder, it would
take about 60 seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder, then there is no response, after a while, the words "Not
Responding" shows up. He waits for about 60 seconds, he can get into
the folder, then he clicks a sub-folder, he wants for another 60
seconds, he then can access, then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug
Click to expand...

Is this problem isolated to Office applications, or is it a larger problem ?
How many folders/items/subfolders in the folder in question?
 
L

Lanwench [MVP - Exchange]

Doug said:
A customer uses Office 2003. He complained that when he wanted to
save a Word or Excel document into a sub-folder of a folder, it would
take about 60 seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder, then there is no response, after a while, the words "Not
Responding" shows up. He waits for about 60 seconds, he can get into
the folder, then he clicks a sub-folder, he wants for another 60
seconds, he then can access, then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug
Click to expand...

Is this problem isolated to Office applications, or is it a larger problem ?
How many folders/items/subfolders in the folder in question?
 
L

Lanwench [MVP - Exchange]

Doug said:
A customer uses Office 2003. He complained that when he wanted to
save a Word or Excel document into a sub-folder of a folder, it would
take about 60 seconds to navigate down to each folder.

The process follows:
When he clicks on "Save As", a Window pops up. He then clicks on a
folder, then there is no response, after a while, the words "Not
Responding" shows up. He waits for about 60 seconds, he can get into
the folder, then he clicks a sub-folder, he wants for another 60
seconds, he then can access, then he repeats the process.

One can imagine that he is quite frustrated!

Any ideas/suggestions are appreciated.

Thanks,

Doug
Click to expand...

Is this problem isolated to Office applications, or is it a larger problem ?
How many folders/items/subfolders in the folder in question?
 
D

Dian D. Chapman, MVP

D

Dian D. Chapman, MVP

D

Dian D. Chapman, MVP

D

Dian D. Chapman, MVP

D

Dian D. Chapman, MVP

D

Dian D. Chapman, MVP

D

Dian D. Chapman, MVP

D

Dian D. Chapman, MVP

D

Dian D. Chapman, MVP

D

Doug Fox

It's just within Office applications, Word, Excel, Project, etc. There are
2 ~ 3 folders and a handful of files.

Browsing "My Computer" has no problem at all.

Any suggestions/solutions are appreciated;

"Lanwench [MVP - Exchange]"
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Prompt For Replace in Selection And More... 0
Synchronization problems while moving folders to new email 1
VBA - exporting serial letters to single documents 0
Can't save my Office documents (after computer rebuild and reauthorization) 0
Runtime error 2147467259 (80004005) method return address of object envelope failed 2
2 inboxes-"Personal Folders" "MyName" 1
Office 2003 problem with documents 2
Public Calendar error There are no items to show in this view 1

Top