Office 2000 installation problems

R

Richard

I have Windows XP on an E-Machine, which came with
Microsoft Works and not Office. I am trying to install
Office 2000 Small Business and it gets partly through the
installation and gives me an error 1933 and says it
cannot update certain protected files. It doesn't tell
me which files, or why it won't update them. Can someone
please help me?

Thanks
 
R

Raghu Prakash

Hi Richard,

This Error is documented in Microsoft KB article
314812http://support.microsoft.com/default.aspx?scid=kb;en-us;314812
SYMPTOMS
When you try to install Microsoft Office 2000 Professional, you may receive
one of the following error messages:

Error 1933 - Windows File Protection
Windows Files must be installed for your installation to proceed.


Error 1933 - Setup was unable to update protected operating system files.

You may then be instructed to insert the Microsoft Windows XP Professional
CD-ROM in your computer's CD-ROM or DVD-ROM drive, although your computer's
operating system is Microsoft Windows XP Home Edition.

Note These error messages may not offer command options or disk-drive
suggestions.

CAUSE
This issue may occur if Microsft Windows system files are missing or are
corrupted.

RESOLUTION
To resolve this issue, use the following methods in the order that they
appear.
Method 1: Run the "sfc /scannow" Command
To do this, follow these steps.

Note The sfc /scannow command makes the System File Checker tool verify all
the protected file versions and add all the missing protected files to the
Dllcache folder.
Click Start, and then click Run.
In the Open box, type sfc /scannow, and then click OK.
After the scanning process finishes, install Microsoft Office 2000
Professional.
Method 2: Disable Services
To do this, follow these steps:
Click Start.
Click Run.
In the Run box, type msconfig, and then click OK.
On the General tab, click Selective Startup.
Click to clear all the check boxes that appear.
Click the Services tab.
Click to select the check boxes for the following services, and then click
OK:
Windows Installer
System Restore Service
Plug and Play
Restart the computer, and then install Office.
Method 3: Reinstall Windows by Using a Recovery Disk (Windows XP Home
Edition Users Only)
Note This method only applies to customers who are running an original
equipment manufacture (OEM) version of Microsoft Windows XP Home Edition.

If you received a Windows XP Home Edition recovery disk with your computer,
contact your OEM to get help reinstalling Windows XP Home Edition by using
the recovery disk.

Please let me know has this helped You...

Thank You...

Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
 
R

Raghu Prakash

Hi Richard,

This Error is documented in Microsoft KB article
314812http://support.microsoft.com/default.aspx?scid=kb;en-us;314812
SYMPTOMS
When you try to install Microsoft Office 2000 Professional, you may receive
one of the following error messages:

Error 1933 - Windows File Protection
Windows Files must be installed for your installation to proceed.


Error 1933 - Setup was unable to update protected operating system files.

You may then be instructed to insert the Microsoft Windows XP Professional
CD-ROM in your computer's CD-ROM or DVD-ROM drive, although your computer's
operating system is Microsoft Windows XP Home Edition.

Note These error messages may not offer command options or disk-drive
suggestions.

CAUSE
This issue may occur if Microsft Windows system files are missing or are
corrupted.

RESOLUTION
To resolve this issue, use the following methods in the order that they
appear.
Method 1: Run the "sfc /scannow" Command
To do this, follow these steps.

Note The sfc /scannow command makes the System File Checker tool verify all
the protected file versions and add all the missing protected files to the
Dllcache folder.
Click Start, and then click Run.
In the Open box, type sfc /scannow, and then click OK.
After the scanning process finishes, install Microsoft Office 2000
Professional.
Method 2: Disable Services
To do this, follow these steps:
Click Start.
Click Run.
In the Run box, type msconfig, and then click OK.
On the General tab, click Selective Startup.
Click to clear all the check boxes that appear.
Click the Services tab.
Click to select the check boxes for the following services, and then click
OK:
Windows Installer
System Restore Service
Plug and Play
Restart the computer, and then install Office.
Method 3: Reinstall Windows by Using a Recovery Disk (Windows XP Home
Edition Users Only)
Note This method only applies to customers who are running an original
equipment manufacture (OEM) version of Microsoft Windows XP Home Edition.

If you received a Windows XP Home Edition recovery disk with your computer,
contact your OEM to get help reinstalling Windows XP Home Edition by using
the recovery disk.

Please let me know has this helped You...

Thank You...

Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
 
R

Raghu Prakash

Hi Richard,

This Error is documented in Microsoft KB article
314812http://support.microsoft.com/default.aspx?scid=kb;en-us;314812
SYMPTOMS
When you try to install Microsoft Office 2000 Professional, you may receive
one of the following error messages:

Error 1933 - Windows File Protection
Windows Files must be installed for your installation to proceed.


Error 1933 - Setup was unable to update protected operating system files.

You may then be instructed to insert the Microsoft Windows XP Professional
CD-ROM in your computer's CD-ROM or DVD-ROM drive, although your computer's
operating system is Microsoft Windows XP Home Edition.

Note These error messages may not offer command options or disk-drive
suggestions.

CAUSE
This issue may occur if Microsft Windows system files are missing or are
corrupted.

RESOLUTION
To resolve this issue, use the following methods in the order that they
appear.
Method 1: Run the "sfc /scannow" Command
To do this, follow these steps.

Note The sfc /scannow command makes the System File Checker tool verify all
the protected file versions and add all the missing protected files to the
Dllcache folder.
Click Start, and then click Run.
In the Open box, type sfc /scannow, and then click OK.
After the scanning process finishes, install Microsoft Office 2000
Professional.
Method 2: Disable Services
To do this, follow these steps:
Click Start.
Click Run.
In the Run box, type msconfig, and then click OK.
On the General tab, click Selective Startup.
Click to clear all the check boxes that appear.
Click the Services tab.
Click to select the check boxes for the following services, and then click
OK:
Windows Installer
System Restore Service
Plug and Play
Restart the computer, and then install Office.
Method 3: Reinstall Windows by Using a Recovery Disk (Windows XP Home
Edition Users Only)
Note This method only applies to customers who are running an original
equipment manufacture (OEM) version of Microsoft Windows XP Home Edition.

If you received a Windows XP Home Edition recovery disk with your computer,
contact your OEM to get help reinstalling Windows XP Home Edition by using
the recovery disk.

Please let me know has this helped You...

Thank You...

Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
 
R

Raghu Prakash

Hi Richard,

This Error is documented in Microsoft KB article
314812http://support.microsoft.com/default.aspx?scid=kb;en-us;314812
SYMPTOMS
When you try to install Microsoft Office 2000 Professional, you may receive
one of the following error messages:

Error 1933 - Windows File Protection
Windows Files must be installed for your installation to proceed.


Error 1933 - Setup was unable to update protected operating system files.

You may then be instructed to insert the Microsoft Windows XP Professional
CD-ROM in your computer's CD-ROM or DVD-ROM drive, although your computer's
operating system is Microsoft Windows XP Home Edition.

Note These error messages may not offer command options or disk-drive
suggestions.

CAUSE
This issue may occur if Microsft Windows system files are missing or are
corrupted.

RESOLUTION
To resolve this issue, use the following methods in the order that they
appear.
Method 1: Run the "sfc /scannow" Command
To do this, follow these steps.

Note The sfc /scannow command makes the System File Checker tool verify all
the protected file versions and add all the missing protected files to the
Dllcache folder.
Click Start, and then click Run.
In the Open box, type sfc /scannow, and then click OK.
After the scanning process finishes, install Microsoft Office 2000
Professional.
Method 2: Disable Services
To do this, follow these steps:
Click Start.
Click Run.
In the Run box, type msconfig, and then click OK.
On the General tab, click Selective Startup.
Click to clear all the check boxes that appear.
Click the Services tab.
Click to select the check boxes for the following services, and then click
OK:
Windows Installer
System Restore Service
Plug and Play
Restart the computer, and then install Office.
Method 3: Reinstall Windows by Using a Recovery Disk (Windows XP Home
Edition Users Only)
Note This method only applies to customers who are running an original
equipment manufacture (OEM) version of Microsoft Windows XP Home Edition.

If you received a Windows XP Home Edition recovery disk with your computer,
contact your OEM to get help reinstalling Windows XP Home Edition by using
the recovery disk.

Please let me know has this helped You...

Thank You...

Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
 

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