Jo, Jo, Jo.
It is not my website not KnowledgeBase Library as I do not work for
Microsof. If you read the instructions and your prior post, you would know
that to get this assistance, you would need to pay Microsoft $35 for the
assistance, which is not an acceptable response according to you.
Otherwise, the license is invalid unless the "original" Qualifying Product
is available.
By the way, I don't DO customer service. This is all volunteer work on my
behalf and the other MVPs.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Joanne asked:
| Milly, Milly, Milly. They should really get people in customer
| service who know how to serve customers.
|
| Here is the relevant section of your very own Knowledge Base article.
| It took me about 2 minutes in searching your very own website to find
| it. What part of this article don't you understand?
|
| "Article ID : 210437 Last Review : November 13, 2001 Revision : 1.0
| Microsoft Works, Works Deluxe, Version 3.0 or later for MS-DOS- and
| Works Suite. based computers, Windows and Windows NT Workstation.
| This includes Microsoft Works 6.0 and Microsoft Works Suite 2001. If
| the upgrade version of Office 2000 does not recognize one of these
| products, please contact Microsoft Technical Support. "
|
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| I am sorry - what part of the upgrade license did you not understand
|| when you installed the Office 2000 upgrade edition? My mistake... I
|| obviously mistook you for someone who had a clue.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Joanne asked:
||
||| Milly,
|||
||| Cheap? Why should I have to pay Microsoft another penny to get them
||| to tell me how to get their own products to recognize each other?
||| I'll dig around. I've been held hostage by Microsoft for enough
||| years now that I must have some old copy of something lying around
||| here.
|||
||| I guess it was stupid of me to expect a company the size of
||| Microsoft to fix their own mistakes.
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| Find your previous qualifying product prior to Works 6. When you
|||| purchased the upgrade, your QP became a part of the license. If
|||| you no longer have the QP, then your license to use the upgrade is
|||| void.
||||
|||| BTW - $35 is cheap - try going to a local computer repair shop or a
|||| technical consultant. If you walk out having paid anything less
|||| than $100, you have a bargain.
||||
||||
|||| --ÂÂ
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, Joanne asked:
||||
||||| I have Works 6.0 installed, but when I try to upgrade to Office
||||| 2000, it can't find Works. Works was bundled with my computer,
||||| and the only disks I have are a 7 CD reinstallation set. It's all
||||| garbled, so I can't tell which CD has Works on it.
|||||
||||| There's a knowledge base article that says to call customer
||||| support, but since Office 2000 is past its shelf life, they want
||||| me to pay $35 to find out how to get their two programs to quit
||||| fighting. When I refused, they told me to come here.
|||||
||||| Does anyone here know the secret of getting Office 2000 upgrade
||||| and Works
||||| 6.0 to work and play well together?
