Office 2000 upgrade -- can't find qualifying product

P

Peter Foldes

Apparently the manufacturer did me a favor and gave me a newer version of Works than I had
before, and now Office won't install.
Click to expand...

As per your input above please refer to the post by DL

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Joanne said:
Thanks, DL. But Microsoft's Knowledge Base says Office 2000 upgrade CAN be
upgraded from Works 6.0, and to contact tech support about it. But tech
support is being absolutely unhelpful. Unfortunately, I had to replace a
dead hard drive and reload everything from scratch. Apparently the
manufacturer did me a favor and gave me a newer version of Works than I had
before, and now Office won't install. I don't understand why a multi billion
dollar corporation insists on ripping me off for another $35 because their
programs don't work together. To run into an attitude like Millie's is just
the icing on the cake. Anyone have Bill Gates' phone number?

DL said:
Your office2k upgrade cannot recognise a product that was issued/produced at
a later version date.

Joanne said:
Milly,

Cheap? Why should I have to pay Microsoft another penny to get them to tell
me how to get their own products to recognize each other? I'll dig around.
I've been held hostage by Microsoft for enough years now that I must have
some old copy of something lying around here.

I guess it was stupid of me to expect a company the size of Microsoft to
fix their own mistakes.

:

Find your previous qualifying product prior to Works 6. When you purchased
the upgrade, your QP became a part of the license. If you no longer have
the QP, then your license to use the upgrade is void.

BTW - $35 is cheap - try going to a local computer repair shop or a
technical consultant. If you walk out having paid anything less than $100,
you have a bargain.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joanne asked:

| I have Works 6.0 installed, but when I try to upgrade to Office 2000,
| it can't find Works. Works was bundled with my computer, and the
| only disks I have are a 7 CD reinstallation set. It's all garbled,
| so I can't tell which CD has Works on it.
|
| There's a knowledge base article that says to call customer support,
| but since Office 2000 is past its shelf life, they want me to pay $35
| to find out how to get their two programs to quit fighting. When I
| refused, they told me to come here.
|
| Does anyone here know the secret of getting Office 2000 upgrade and
| Works
| 6.0 to work and play well together?
Click to expand...
Click to expand...
Click to expand...
 
P

Peter Foldes

Apparently the manufacturer did me a favor and gave me a newer version of Works than I had
before, and now Office won't install.
Click to expand...

As per your input above please refer to the post by DL

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Joanne said:
Thanks, DL. But Microsoft's Knowledge Base says Office 2000 upgrade CAN be
upgraded from Works 6.0, and to contact tech support about it. But tech
support is being absolutely unhelpful. Unfortunately, I had to replace a
dead hard drive and reload everything from scratch. Apparently the
manufacturer did me a favor and gave me a newer version of Works than I had
before, and now Office won't install. I don't understand why a multi billion
dollar corporation insists on ripping me off for another $35 because their
programs don't work together. To run into an attitude like Millie's is just
the icing on the cake. Anyone have Bill Gates' phone number?

DL said:
Your office2k upgrade cannot recognise a product that was issued/produced at
a later version date.

Joanne said:
Milly,

Cheap? Why should I have to pay Microsoft another penny to get them to tell
me how to get their own products to recognize each other? I'll dig around.
I've been held hostage by Microsoft for enough years now that I must have
some old copy of something lying around here.

I guess it was stupid of me to expect a company the size of Microsoft to
fix their own mistakes.

:

Find your previous qualifying product prior to Works 6. When you purchased
the upgrade, your QP became a part of the license. If you no longer have
the QP, then your license to use the upgrade is void.

BTW - $35 is cheap - try going to a local computer repair shop or a
technical consultant. If you walk out having paid anything less than $100,
you have a bargain.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joanne asked:

| I have Works 6.0 installed, but when I try to upgrade to Office 2000,
| it can't find Works. Works was bundled with my computer, and the
| only disks I have are a 7 CD reinstallation set. It's all garbled,
| so I can't tell which CD has Works on it.
|
| There's a knowledge base article that says to call customer support,
| but since Office 2000 is past its shelf life, they want me to pay $35
| to find out how to get their two programs to quit fighting. When I
| refused, they told me to come here.
|
| Does anyone here know the secret of getting Office 2000 upgrade and
| Works
| 6.0 to work and play well together?
Click to expand...
Click to expand...
Click to expand...
 
J

Joanne

Around and around and around we go. Where we stop, nobody knows. Repeating
the same stupid non-answer over and over again is not going to answer my
question. Tonight I'm checking on other manufacturers' "Office" clones. If
I'm going to have to pay again, I'm certainly NOT going to give the money to
Microsoft. I paid for Office and Works, and I'll be damned if I'm going to
pay the non-supportive giant again. I'd rather give the money to someone who
supports their products. I know it's hardly a ripple in Microsoft's budget,
and I have no illusions that my comments here will even get to someone who
works for Microsoft.
 
J

Joanne

Around and around and around we go. Where we stop, nobody knows. Repeating
the same stupid non-answer over and over again is not going to answer my
question. Tonight I'm checking on other manufacturers' "Office" clones. If
I'm going to have to pay again, I'm certainly NOT going to give the money to
Microsoft. I paid for Office and Works, and I'll be damned if I'm going to
pay the non-supportive giant again. I'd rather give the money to someone who
supports their products. I know it's hardly a ripple in Microsoft's budget,
and I have no illusions that my comments here will even get to someone who
works for Microsoft.
 
J

Joanne

Around and around and around we go. Where we stop, nobody knows. Repeating
the same stupid non-answer over and over again is not going to answer my
question. Tonight I'm checking on other manufacturers' "Office" clones. If
I'm going to have to pay again, I'm certainly NOT going to give the money to
Microsoft. I paid for Office and Works, and I'll be damned if I'm going to
pay the non-supportive giant again. I'd rather give the money to someone who
supports their products. I know it's hardly a ripple in Microsoft's budget,
and I have no illusions that my comments here will even get to someone who
works for Microsoft.
 
J

Joanne

Around and around and around we go. Where we stop, nobody knows. Repeating
the same stupid non-answer over and over again is not going to answer my
question. Tonight I'm checking on other manufacturers' "Office" clones. If
I'm going to have to pay again, I'm certainly NOT going to give the money to
Microsoft. I paid for Office and Works, and I'll be damned if I'm going to
pay the non-supportive giant again. I'd rather give the money to someone who
supports their products. I know it's hardly a ripple in Microsoft's budget,
and I have no illusions that my comments here will even get to someone who
works for Microsoft.
 
J

Joanne

Around and around and around we go. Where we stop, nobody knows. Repeating
the same stupid non-answer over and over again is not going to answer my
question. Tonight I'm checking on other manufacturers' "Office" clones. If
I'm going to have to pay again, I'm certainly NOT going to give the money to
Microsoft. I paid for Office and Works, and I'll be damned if I'm going to
pay the non-supportive giant again. I'd rather give the money to someone who
supports their products. I know it's hardly a ripple in Microsoft's budget,
and I have no illusions that my comments here will even get to someone who
works for Microsoft.
 
J

Joanne

Around and around and around we go. Where we stop, nobody knows. Repeating
the same stupid non-answer over and over again is not going to answer my
question. Tonight I'm checking on other manufacturers' "Office" clones. If
I'm going to have to pay again, I'm certainly NOT going to give the money to
Microsoft. I paid for Office and Works, and I'll be damned if I'm going to
pay the non-supportive giant again. I'd rather give the money to someone who
supports their products. I know it's hardly a ripple in Microsoft's budget,
and I have no illusions that my comments here will even get to someone who
works for Microsoft.
 
J

Joanne

Around and around and around we go. Where we stop, nobody knows. Repeating
the same stupid non-answer over and over again is not going to answer my
question. Tonight I'm checking on other manufacturers' "Office" clones. If
I'm going to have to pay again, I'm certainly NOT going to give the money to
Microsoft. I paid for Office and Works, and I'll be damned if I'm going to
pay the non-supportive giant again. I'd rather give the money to someone who
supports their products. I know it's hardly a ripple in Microsoft's budget,
and I have no illusions that my comments here will even get to someone who
works for Microsoft.
 
J

Joanne

Around and around and around we go. Where we stop, nobody knows. Repeating
the same stupid non-answer over and over again is not going to answer my
question. Tonight I'm checking on other manufacturers' "Office" clones. If
I'm going to have to pay again, I'm certainly NOT going to give the money to
Microsoft. I paid for Office and Works, and I'll be damned if I'm going to
pay the non-supportive giant again. I'd rather give the money to someone who
supports their products. I know it's hardly a ripple in Microsoft's budget,
and I have no illusions that my comments here will even get to someone who
works for Microsoft.
 
J

Joanne

Around and around and around we go. Where we stop, nobody knows. Repeating
the same stupid non-answer over and over again is not going to answer my
question. Tonight I'm checking on other manufacturers' "Office" clones. If
I'm going to have to pay again, I'm certainly NOT going to give the money to
Microsoft. I paid for Office and Works, and I'll be damned if I'm going to
pay the non-supportive giant again. I'd rather give the money to someone who
supports their products. I know it's hardly a ripple in Microsoft's budget,
and I have no illusions that my comments here will even get to someone who
works for Microsoft.
 
G

Geoffw

walk into a room full of volunteers, not get the answer you
want, spit dummy, grab bat and ball and go home

must be a new age boss :)
 
G

Geoffw

walk into a room full of volunteers, not get the answer you
want, spit dummy, grab bat and ball and go home

must be a new age boss :)
 
G

Geoffw

walk into a room full of volunteers, not get the answer you
want, spit dummy, grab bat and ball and go home

must be a new age boss :)
 
G

Geoffw

walk into a room full of volunteers, not get the answer you
want, spit dummy, grab bat and ball and go home

must be a new age boss :)
 
G

Geoffw

walk into a room full of volunteers, not get the answer you
want, spit dummy, grab bat and ball and go home

must be a new age boss :)
 
G

Geoffw

walk into a room full of volunteers, not get the answer you
want, spit dummy, grab bat and ball and go home

must be a new age boss :)
 
G

Geoffw

walk into a room full of volunteers, not get the answer you
want, spit dummy, grab bat and ball and go home

must be a new age boss :)
 
G

Geoffw

walk into a room full of volunteers, not get the answer you
want, spit dummy, grab bat and ball and go home

must be a new age boss :)
 
G

Geoffw

walk into a room full of volunteers, not get the answer you
want, spit dummy, grab bat and ball and go home

must be a new age boss :)
 
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