Hi Jim,
I think the Office 2003 may be not installed well.
First, let's try to remove the Office 2003 from the Add/Remove Programs and
then reinstall it again.
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.
1. Close all applications.
2. use the regedit utility (Click Start->Run and type regedit and click Ok)
and delete the subkeys starting with 9040 under this key:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products
Also, please go to the following registry key:
Delete all the 9040 started subkeys under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Produ
cts
-AND-
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserD
ata\<SID>\Products
Delete all the subkeys under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Patch
es
-AND-
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserD
ata\<SID>\Patches
Where <SID> is like S-X-XX-XX.
3. Remove all Office program files.
Note: For the documents/templates/etc, please back up them.
C:\Program Files\Microsoft Office
C:\Program Files\Common Files\Microsoft Shared\Stationery
4. Restart your system and then reinstall Office 2003.
5. If it prompts for previous qualifying product, insert your Office 2000
setup disk. The application will detect this and pass the previous product
examine.
I hope the information helps. If anything is unclear, feel free to let me
know. I'm glad to be of further assistance.
Thanks for using Microsoft News Group!
Sincerely,
Steven Liu [MSFT]
Microsoft Online Partner Support
MCSE 2000
Get Secure! -
www.microsoft.com/security
This posting is provided "as is" with no warranties and confers no rights.
