Office 2003 SP3 won't install...

[LJ Turner]

In trying to install the udpate Office2003SP3-KB923618-FullFile-ENU.exe
I keep getting the error message "Office Hotfix Installer has encountered a
problem". I need to get SP3 installed, but can't seem to accomplish this.
I am running Windows XP Professional, service pack 2.
please help/advise.

 

[Peter Foldes]

Complete and full error message please

 

[LJ Turner]

"microsoft office hotfix installer
Office Hotfis Installer encountered a problem. We are
sorry for the inconvenience.
an error occurred while updating your Office installation.

Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve
Microsoft Office Hotfix installer. We will treat this report as confidential
and anonymous.
To see what data this error report contains, click here.
'send error report' 'don't send' "

I clicked send, and application then terminates.

 

[Peter Foldes]

Try the following


1st Rename Office subkeys

Note: Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.

1. Close all the applications.
2. Click on Start->Run, type in REGEDIT and click on OK.
3. Locate and select the following registry subkeys:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0

4. Right click on 11.0 and rename them to Old11.
5. Close the Registry Editor.

2nd. Detect and Repair Office 2003


1. On the Windows taskbar, click Start, point to and click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Change/Remove Programs on the left pane.
4. Highlight Microsoft Office Professional Edition 2003 on the right pane
and click Change.
5. Insert the correct version of CD when it requires.
6. Select “Reinstall and Repair†and click Next.
7. Select “Detect and Repair errors in my Office installationâ€.
8. Click Install and wait the process to end.

3rd. Install the Updates