Office 2003 Word, Excel & Outlook crashing

[snotwister]

How do i get Office 2003 Word, Excel & Outlook to stop crashing every two
minutes? I get two words typed, error message "Microsfot Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." displays. Word then closes and recovers the work. Then it
begin this repeated cycle of crash and recovery. Excel is doing the same
thing.

 

[Colin Barnhorst]

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

 

[Colin Barnhorst]

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

 

[Colin Barnhorst]

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

 

[Colin Barnhorst]

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

 

[Colin Barnhorst]

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

 

[Colin Barnhorst]

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

 

[Colin Barnhorst]

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

 

[Colin Barnhorst]

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

 

[Colin Barnhorst]

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

 

[snowtwister]

Colin, this seems close but I am not getting the "Word has detected a problem
with the existing normal.dot. Would you like to create a new normal.dot?"
message after I click Send Error Report.


I am getting:

AppName:winword.exe

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

--
Colin Barnhorst [MVP Windows - Virtual Machine]

How do i get Office 2003 Word, Excel & Outlook to stop crashing every two
minutes? I get two words typed, error message "Microsfot Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." displays. Word then closes and recovers the work. Then
it
begin this repeated cycle of crash and recovery. Excel is doing the same
thing.

 

[snowtwister]

Colin, this seems close but I am not getting the "Word has detected a problem
with the existing normal.dot. Would you like to create a new normal.dot?"
message after I click Send Error Report.


I am getting:

AppName:winword.exe

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

--
Colin Barnhorst [MVP Windows - Virtual Machine]

How do i get Office 2003 Word, Excel & Outlook to stop crashing every two
minutes? I get two words typed, error message "Microsfot Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." displays. Word then closes and recovers the work. Then
it
begin this repeated cycle of crash and recovery. Excel is doing the same
thing.

 

[snowtwister]

Colin, this seems close but I am not getting the "Word has detected a problem
with the existing normal.dot. Would you like to create a new normal.dot?"
message after I click Send Error Report.


I am getting:

AppName:winword.exe

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

--
Colin Barnhorst [MVP Windows - Virtual Machine]

How do i get Office 2003 Word, Excel & Outlook to stop crashing every two
minutes? I get two words typed, error message "Microsfot Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." displays. Word then closes and recovers the work. Then
it
begin this repeated cycle of crash and recovery. Excel is doing the same
thing.

 

[snowtwister]

Colin, this seems close but I am not getting the "Word has detected a problem
with the existing normal.dot. Would you like to create a new normal.dot?"
message after I click Send Error Report.


I am getting:

AppName:winword.exe

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

--
Colin Barnhorst [MVP Windows - Virtual Machine]

How do i get Office 2003 Word, Excel & Outlook to stop crashing every two
minutes? I get two words typed, error message "Microsfot Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." displays. Word then closes and recovers the work. Then
it
begin this repeated cycle of crash and recovery. Excel is doing the same
thing.

 

[snowtwister]

Colin, this seems close but I am not getting the "Word has detected a problem
with the existing normal.dot. Would you like to create a new normal.dot?"
message after I click Send Error Report.


I am getting:

AppName:winword.exe

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

--
Colin Barnhorst [MVP Windows - Virtual Machine]

How do i get Office 2003 Word, Excel & Outlook to stop crashing every two
minutes? I get two words typed, error message "Microsfot Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." displays. Word then closes and recovers the work. Then
it
begin this repeated cycle of crash and recovery. Excel is doing the same
thing.

 

[snowtwister]

Colin, this seems close but I am not getting the "Word has detected a problem
with the existing normal.dot. Would you like to create a new normal.dot?"
message after I click Send Error Report.


I am getting:

AppName:winword.exe

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

--
Colin Barnhorst [MVP Windows - Virtual Machine]

How do i get Office 2003 Word, Excel & Outlook to stop crashing every two
minutes? I get two words typed, error message "Microsfot Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." displays. Word then closes and recovers the work. Then
it
begin this repeated cycle of crash and recovery. Excel is doing the same
thing.

 

[snowtwister]

Colin, this seems close but I am not getting the "Word has detected a problem
with the existing normal.dot. Would you like to create a new normal.dot?"
message after I click Send Error Report.


I am getting:

AppName:winword.exe

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

--
Colin Barnhorst [MVP Windows - Virtual Machine]

How do i get Office 2003 Word, Excel & Outlook to stop crashing every two
minutes? I get two words typed, error message "Microsfot Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." displays. Word then closes and recovers the work. Then
it
begin this repeated cycle of crash and recovery. Excel is doing the same
thing.

 

[snowtwister]

Colin, this seems close but I am not getting the "Word has detected a problem
with the existing normal.dot. Would you like to create a new normal.dot?"
message after I click Send Error Report.


I am getting:

AppName:winword.exe

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

--
Colin Barnhorst [MVP Windows - Virtual Machine]

How do i get Office 2003 Word, Excel & Outlook to stop crashing every two
minutes? I get two words typed, error message "Microsfot Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." displays. Word then closes and recovers the work. Then
it
begin this repeated cycle of crash and recovery. Excel is doing the same
thing.

 

[snowtwister]

Colin, this seems close but I am not getting the "Word has detected a problem
with the existing normal.dot. Would you like to create a new normal.dot?"
message after I click Send Error Report.


I am getting:

AppName:winword.exe

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

--
Colin Barnhorst [MVP Windows - Virtual Machine]

How do i get Office 2003 Word, Excel & Outlook to stop crashing every two
minutes? I get two words typed, error message "Microsfot Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." displays. Word then closes and recovers the work. Then
it
begin this repeated cycle of crash and recovery. Excel is doing the same
thing.

 

[snowtwister]

Colin, Thanks for the reply. After I click Send Error Report, I do not get
the following message:
Word has detected a problem with the existing normal.dot. Would you like to
create a new normal.dot?

I get this:
AppName: winword.exe AppVer: 11.0.6359.0 App Stamp: 40c8b025 ModName:
hpzpm309.dll ModVer: 2.240.0.0 ModStamp: 3f615fc8 fDebug: 0 Offset:
000355a3

Do you have any other suggestions?

You might start with this article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;286839

--
Colin Barnhorst [MVP Windows - Virtual Machine]

How do i get Office 2003 Word, Excel & Outlook to stop crashing every two
minutes? I get two words typed, error message "Microsfot Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." displays. Word then closes and recovers the work. Then
it
begin this repeated cycle of crash and recovery. Excel is doing the same
thing.