Office 2003

[Guest]

After installing office 2003 pro over office xp pro, none
of my office files will open. Even newly created file
saved to the hard drive wont open. Excel pop up says file
can't be opened because virus scanner has detected a
problem. Word says file is not available. Publisher says
cant open file. Access window will open but no file will
show. All files open across a network with the same
symantec AV corp edition running, it will also open the
files created on 2003, I know the files are good. I have
removed all office programs cleaned the registry and
removed the AV program. Rebooted several times, all
office files icons showed up not being associated with
any programs and reinstalled Office 2003 Pro, install
runs great, no problems. Same problem after rebooting.
OS is XP Pro
Outlook works fine and so does infopath.
Can anywone offer a solution.
Thanks
Dave Holliday

 

[Beth Melton]

Hi Dave,

Do you also use Norton AV? There is a known conflict in Norton that
will cause this behavior. Go to Norton Options and in the
Miscellaneous section turn off the "Office Plug-in" option and see if
that resolves the problem.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Dave Holliday]

Thank you. I don't currently use Norton AV, but did in
the past and still do use System works. I removed all
norton from system and uninstalled all office again,
cleaned the registry and re-installed office, product
works as advertized, thanks for the direction.

 

[Beth Melton]

Hi Dave,

Glad to hear you are back in business.

For future reference, uninstalling Norton AV does not unregister the
DLL for the Office Plug-in option. However you don't have to reinstall
in order to rectify the problem.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details on the
unregister command if you need them:
http://support.microsoft.com/?kbid=329820

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/