SteveCC said:
When I try to update Office I get this message:
The Office Update site is unable to check for updates on this computer. This
may be happening because of one of the following reasons:
You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.
Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.
Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.
This is the first time i've had this happen and am not sure what to do.
I'm new at this and am not sure what to do.
Thanks,
SteveCC
Had the same problem used this worked great hope this helps you also
Glenn
--
" The road of life can only reveal itself as it is traveled; each turn
in the road reveals a surprise. Man's future is hidden."
Subject:
RE: Office Update is unable to check for updates
From:
"Goose [MS]" <
[email protected].(donotspam)>
Date:
Fri, 8 Apr 2005 17:25:02 -0700
Newsgroups:
microsoft.public.officeupdate
Mr. techie, looks like you've gone through all our basic troubleshooting
steps. Something more serious may be wrong. I recommend you contact Microsoft
PSS to help you out. Here is another post I saw on the forums that seems to
have work for other users, but it requires advanced knowledge of the OS,
basically registry editing, so please be careful if you try it.
"Based on my experience, this issue is mostly caused
by .MSP files are corrupted or missing.
Windows Installer patch files (.MSP files) are stored on
your computer after update installation completes because
they need to be referenced for future update operations.
If the files are missing you will not be able to apply
Office updates. You may also be unable to uninstall
Office products as a result of the same problem.
To resolve the issue, we need to manually delete all the
registry keys for Office. I understand the whole process
can be time consuming but they are crucial for us to
effectively resolve this situation. I have handled a
number of similar cases in the past, and we have solved
the problem in the manner I have suggested. Please work
with me by trying the troubleshooting steps and we will
resolve this problem together. Your time and efforts are
greatly appreciated. To do this, follow the steps below:
NOTE:
If you have Project 2003 installed, please do not perform
the following steps!
Please ensure you have the Office installation CD on your
hand before performing following steps.
Warning: The following steps contain information about
modifying the registry. If you use Registry Editor
incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result
from using Registry Editor incorrectly. Use Registry
Editor at your own risk.
NOTE: The following steps will not hurt or delete your
email data and Office documents.
(a) Quit all running programs, especially the Antivirus
and firewall application.
(b) Click Start menu-> Run, type "regedit" (without the
quotation marks) in the Open box and press Enter.
(c) Delete the following registry keys if they exist:
How to locate a Key
For example, HKEY_CURRENT_USER is the key, and everything
that follows the first backslash (\) is the subkey.
The keys and subkeys are listed in a folder tree in the
left pane of Registry Editor. As in Windows Explorer, in
the left pane of Registry Editor, if a key or subkey
contains subkeys, a plus sign (+) appears next to the
folder icon for that key. If you click the plus sign, the
folder expands, and subfolders, representing the subkeys,
appear under it.
To locate the registry key "
HKEY_CURRENT_USER\Software\Microsoft\Office ", follow
these steps:
1. Click Start, click Run, type regedit, and then
click OK.
2. Expand HKEY_CURRENT_USER,
3. Expand SOFTWARE to expand it.
4. Expand Microsoft.
5. Click Office.
(NOTE: Please locate the following keys in the left pane
of Registry Editor and then delete them if they exist.)
HKEY_CLASSES_ROOT\Installer\Products\904.
(Note: 904... means all registry keys beginning with 904,
for example:
HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF0
0054038389C
Some of these registry keys may not be present. This
does not matter; carry on with the next one.)
HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\90
4...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\90
4...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
n\Installer\Products\904.
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904
.....
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904
.....
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Installer\Products\904.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0150048383C9}
Note: Please delete all the registry keys under the
above "Uninstall" key similar to :{00XXX409-78E1-11D2-
B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C9}
or {9XXX0409-6000-11D3-8CFE-0150048383C9}
(NOTE: XXX means 3 digitals)
(d) Quit Registry Editor.
(e) Rename the "Microsoft Office" to "Microsoft Office
OLD", "OfficeUpdate" "OfficeUpdate OLD" to
and "OfficeUpdate11" to "OfficeUpdate11 OLD" folders
located in the "C:\Program Files" folder if they exist.
(f) Click Start menu-> Run, type "%Temp%" (without the
quotation marks) in the Open box and press Enter.
(g) Empty the %Temp% folder.
(h) Empty the Recycle Bin.
(i) Restart your computer and install a full version of
Office. Then, go to Office Product Updates Web site to
check for all available updates:
http://www.officeupdate.com/ProductUpdates/default.aspx"
if this helps, please post back.
Gustavo
Software Test Engineer
Microsoft
Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.
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