office update does not start

[TerryN]

Every time I try to use Office update I go directly to the Installation
Troubleshooter page. I have tried following the link back to try again and
also tried the use larger files. But no matter what it does not even seem to
attempt to download anything.

 

[Peter Foldes]

Have you tried to download the files manually?

 

[TerryN]

It does not allow me to download manually. At least it is not obvious how I
can do this.
Actually I was finally able to get them to download by turning off my
download accelerator. But after waiting 3 hours for the download to finish
the install failed. The sad part is it it does not tell me why. It does send
off a report to Microsoft though.

 

[TaurArian [MVP]]

How to troubleshoot an update installation by using log files in Office 2003
http://support.microsoft.com/kb/884290/
Any clues/errors in the log?

 

[TerryN]

Actually I think I have a clue about what is happening.
I have 2 accounts on my PC. I updated from an older version of Office on the
one account. I was on the second account when I tried to do the Office
update. Fro some reason it decided that I need some updates for the older
version of Office. The when it tried to install them it did not like it.
I am not sure why the checker thought that I have the old and the new
version installed.

I can unselect the older updates and it appears to install the other updates
OK.

I guess my next step will be to try re-installing the new version of office
on the second account and see if that clears up the problem.

I really do not understand when I updated Office on one account that the
other account would have information on both the new and the old versions of
office. It appears that the install does not do a good job of cleaning up all
old keys in the registry.