"Open" dialog box crashes Office applications

[Jonathan Sachs]

I'm using Office 2003 with SP2. My system is running Windows XP with
SP2.

A few weeks ago I started having a problem with the drop-down box that
lists parent directories in the dialog boxes for "Open," "Save As,"
etc. When I click the down arrow that should open the list, the
application crashes. This happens in both Word and Excel, so I assume
that it affects all of the Office applications. It does not happen in
any non-Office application I have tried.

I tried repairing Office. The repair finished normally, but had no
effect on this problem at all.

I am using an antivirus program (Norton Internet Security) and two
spyware programs (AdWatch and AVG). I have scanned the system several
times with each of them since this problem began, with no effect.

Any ideas what is happening, and how I might fix it?

 

[garfield-n-odie [MVP]]

Right-click on the My Computer icon on the Windows desktop or in the
Start menu, left-click on Disconnect Network Drive, and disconnect any
mapped drives that are not currently available.