Outlook 2003 "the operation failed" error

E

Eli

Hello, my boss gets very upset when he is replying to an email and
when he clicks on send button, all of the sudden he sees "the
operation failed" error . (This was a regular email, with no
attachments)
So outlook basically was not functioning. Every email that I was
trying to open gave me an error "cant open this item". Something has
to do with Word maybe, since There is "Word" name on "the operation
failed" window. But I can't disable Word in the Options because he
likes to reply with the red font. I reinstalled Outlook, and the
problem persists. I recreated his profile. I checked for spyware and
fully patched his machine. his mailbox is on exchange and 5gb in size.
i dont know what else can i try?
 
K

K. Orland

Is he running in cached mode? Have you tried deleting the .ost file? Have you
run a detect and repair from the help menu? Have you tried deleting and
recreating the Outlook profile on his PC/laptop?
 

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