Outlook 2007

[Linda]

Brian - thanks so much for your trouble. I'm connected to the Virgin
network, have a Belkin wireless modem connected to the older desktop, before
I got mine, (with a USB wireless adapter connected to my computer, which is
also a desktop).

I do have an ntl.world.com address.

The first Personal Folder is the default (sorry, thought I made it clear).
As explained, when I go into Outlook Today I do get the usual page up, but it
shows there are no items in the Inbox, Drafts, or Outbox. Today, though, the
Clock, etc. doesn't appear and neither does the option to Customize Outlook
Today. It seems every time I go into Outlook something has changed!

Could it be that there are more Personal Folders because I now also use
Windows Mail - don't suppose so, but just a thought.

Thanks for your patience - I'm not an expert, as you'll gather, and that's
the reason I am seeking help from knowledgeable people like yourself.

 

[Brian Tillman [MVP - Outlook]]

Brian - thanks so much for your trouble. I'm connected to the Virgin
network, have a Belkin wireless modem connected to the older desktop,
before
I got mine, (with a USB wireless adapter connected to my computer, which
is
also a desktop).

Not unlike many people. My whole house is wireless and I don't use any
wired PCs.

I do have an ntl.world.com address.

I'm sure you have an ntlworld address, but is that what you have specified
as the "E-mail Address" in your account settings?

The first Personal Folder is the default (sorry, thought I made it clear).
As explained, when I go into Outlook Today I do get the usual page up, but
it
shows there are no items in the Inbox, Drafts, or Outbox.

That means that if you had data before, it's in one of the other data files
and your current default data file (which Outlook Today examines) is empty.
When you view the Folder List in the Navigation Pane and select the Inbox or
calendar or oither folder in either the of the two other folder trees, do
you see your data?

Today, though, the
Clock, etc. doesn't appear and neither does the option to Customize
Outlook
Today. It seems every time I go into Outlook something has changed!

Could it be that there are more Personal Folders because I now also use
Windows Mail - don't suppose so, but just a thought.

Windows Mail and Outlook do not interact. Using Windows Mail won't change
anything in Outlook.

If I were in your shoes, I'd start with a clean mail profile and redefine
the account from scratch (manually, not allowing Outlook to try to determine
the configuration automatically), adding a new PST that's NOT in the default
PST directory so as to keep it from being confused with the other PSTs you
have. I'd then open each of those other PSTs one at a time (from within
Outlook, of course, not from Windows Explorer) and see if it contains
anything. If not, I'd close it in Outlook and after closing Outlook, delete
it from the disk.

 

[Linda]

Thanks to everyone for their responses. I'm on holiday next week, so I think
I'll forget about Outlook until I get back! I can send email out now, which
was my main problem, but there are still a couple of niggling things to deal
with. At least the main function is working!
Thanks again.
Linda

I think your ISP isn't being truthful with you. Just because you can
send/receive webmail doesn't mean they have your configuration correct
for SMTP/POP/IMAP mail (which is what Outlook uses). I would go back to
them, try to get a different support person, and ask them to confirm
your settings.

Also ask them if you have a block list. A "refused from [IP ADDRESS]"
message sounds to me like they've blocked your IP address perhaps
because of suspected spamming or malware.

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q

For a few days I haven't been able to send emails from Outlook 2007. Error
message is 0x800CCC67 - contacted ISP (Virgin ex NTL), who told me to contact
Belkin (I have a router), who referred me to Microsoft. Followed suggested
fixes but still doesn't work. Went back to ISP who said definitely Microsoft
fault and the error is not one that they support, and the account settings
are definitely correct. I can send and receive through the Virgin webmail.
I've tried adding an account, profile, etc. - still no joy. The full error
reads 421 aamtaout01-winn.ispmail.ntl.com refused from [86.27.222.255]
I have Avast free virus protector, and have disabled, etc.
Nothing I try works - please HELP!!