Outlook out of memory after installing SP2

[Webitor]

After installing several updates for Vista and Outlook on Sturday my Outlook
is not working properly. The relevant updates were:

* Update for 2007 Microsoft Office System (KB967642)
* Service Pack 2 for Microsoft Office series (KB957324)

The message I get is (tranlsated from Norwegian): "Outlook doesn't have
enough memory to start operation of services. Cannot carry out the
operations. Close some programs and try again". This message is the same even
if I have no other programs open. If trying to open any folder in a new
window I get the message "Cannot open. Not enough memory to complete the
operation". It means I cannot open my calendar. If trying to open calendar
invitations from my inbox, they do not open but merely sets themselves to
read. Yesterday there was not enough memory to send/receive mail but this
seems to be working today.

My laptop is a fairly new Dell Lattitude with 4 gigs of RAM running Vista
Professional. My mailbox is fairly big (1,16 gigs). Transferring half of the
mails in the inbox and the sent box to a cabinnet/folder not in the same pst
file did not for some reason make the Outlook pst file smaller. I have never
had performance problems or memory problems with my laptop or my Outlook
prior to the SP2 install.

My theory:
SP2 did something strange (without asking) after rebooting laptop and
Outllook (after installation) it looked as if it was transferring lots of
mails. Later someone in this forum told me this could have been a format
change for the mails. Could it be that Outlook after this change thinks that
the size of my mailbox has increased and thus thinks I'm out of memory? I
have no problems with opening a big number of other programs after or before
opening Outlook (the behaviour is exactly the same).

Since I don't really expect that anyone from Microsoft support will help me,
I hope someone in this forum could advice me:

1) Should I uninstall SP2 - is it likely to help? Is it normally problematic
to unstiall a service pack?

2) Should I reset my system to a point before the SP2 installation? Is it
likely to help?

I run a private one-man business so I don't have any IT department that can
help out.

Webitor :-/

 

[DL]

You would need to compact the pst after removing a significant amount,
before any size difference is seen (Via properties of that pst)
Try opening Outlook using the safe switch and see if it functions ok then.
If so then there is likely to be a missbehaving add-in
Also if there is intergrated anti virus, uninstall it & retest Outlook, if
ok, reinstall the AV without the outlook intergration

 

[Webitor]

I got through to MS support on the phone and they are "opening a ticket" for
me. They will call tomorrow. He got me to open Outlook in safe mode (new to
me). It's working perfectly in Safe mode. I have no add-ins (that I'm aware
of) and no integrated antivirus.

You would need to compact the pst after removing a significant amount,
before any size difference is seen (Via properties of that pst)
Try opening Outlook using the safe switch and see if it functions ok then.
If so then there is likely to be a missbehaving add-in
Also if there is intergrated anti virus, uninstall it & retest Outlook, if
ok, reinstall the AV without the outlook intergration

 

[DL]

If MS support opened a ticket I'll leave it to them
Add-ins are shown in Trust Centre (Outlook)

I got through to MS support on the phone and they are "opening a ticket"
for
me. They will call tomorrow. He got me to open Outlook in safe mode (new
to
me). It's working perfectly in Safe mode. I have no add-ins (that I'm
aware
of) and no integrated antivirus.

 

[John Smith]

Lots of people have the same problem! I am one of that person.

The machines which have the problems are clean machines. They have only
Office 2007 installed. In the german access newsgroup there are people which
have similar problems with access after installing sp2!

 

[Diane Poremsky [MVP]]

does it work in safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Lots of people have the same problem! I am one of that person.

The machines which have the problems are clean machines. They have only
Office 2007 installed. In the german access newsgroup there are people
which have similar problems with access after installing sp2!

 

[John Smith]

NO

does it work in safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Diane Poremsky [MVP]]

Dell laptop? Is the outlooksetupaddin installed? Uninstall it and reboot,
then if the problems continue, uninstall KB967642 and reboot.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

NO

does it work in safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

Lots of people have the same problem! I am one of that person.

The machines which have the problems are clean machines. They have only
Office 2007 installed. In the german access newsgroup there are people
which have similar problems with access after installing sp2!

After installing several updates for Vista and Outlook on Sturday my
Outlook
is not working properly. The relevant updates were:

* Update for 2007 Microsoft Office System (KB967642)
* Service Pack 2 for Microsoft Office series (KB957324)

The message I get is (tranlsated from Norwegian): "Outlook doesn't have
enough memory to start operation of services. Cannot carry out the
operations. Close some programs and try again". This message is the
same even
if I have no other programs open. If trying to open any folder in a new
window I get the message "Cannot open. Not enough memory to complete
the
operation". It means I cannot open my calendar. If trying to open
calendar
invitations from my inbox, they do not open but merely sets themselves
to
read. Yesterday there was not enough memory to send/receive mail but
this
seems to be working today.

My laptop is a fairly new Dell Lattitude with 4 gigs of RAM running
Vista
Professional. My mailbox is fairly big (1,16 gigs). Transferring half
of the
mails in the inbox and the sent box to a cabinnet/folder not in the
same pst
file did not for some reason make the Outlook pst file smaller. I have
never
had performance problems or memory problems with my laptop or my
Outlook
prior to the SP2 install.

My theory:
SP2 did something strange (without asking) after rebooting laptop and
Outllook (after installation) it looked as if it was transferring lots
of
mails. Later someone in this forum told me this could have been a
format
change for the mails. Could it be that Outlook after this change thinks
that
the size of my mailbox has increased and thus thinks I'm out of memory?
I
have no problems with opening a big number of other programs after or
before
opening Outlook (the behaviour is exactly the same).

Since I don't really expect that anyone from Microsoft support will
help me,
I hope someone in this forum could advice me:

1) Should I uninstall SP2 - is it likely to help? Is it normally
problematic
to unstiall a service pack?

2) Should I reset my system to a point before the SP2 installation? Is
it
likely to help?

I run a private one-man business so I don't have any IT department that
can
help out.

Webitor :-/

 

[John Smith]

No, it is not a dell laptop but lots of different machines. The only thing
in common is that they are very clean. Only OS+Patches+Office2007.

There are no addins active. That has been checked already.

Dell laptop? Is the outlooksetupaddin installed? Uninstall it and reboot,
then if the problems continue, uninstall KB967642 and reboot.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

NO

does it work in safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Lots of people have the same problem! I am one of that person.

The machines which have the problems are clean machines. They have only
Office 2007 installed. In the german access newsgroup there are people
which have similar problems with access after installing sp2!

After installing several updates for Vista and Outlook on Sturday my
Outlook
is not working properly. The relevant updates were:

* Update for 2007 Microsoft Office System (KB967642)
* Service Pack 2 for Microsoft Office series (KB957324)

The message I get is (tranlsated from Norwegian): "Outlook doesn't
have
enough memory to start operation of services. Cannot carry out the
operations. Close some programs and try again". This message is the
same even
if I have no other programs open. If trying to open any folder in a
new
window I get the message "Cannot open. Not enough memory to complete
the
operation". It means I cannot open my calendar. If trying to open
calendar
invitations from my inbox, they do not open but merely sets themselves
to
read. Yesterday there was not enough memory to send/receive mail but
this
seems to be working today.

My laptop is a fairly new Dell Lattitude with 4 gigs of RAM running
Vista
Professional. My mailbox is fairly big (1,16 gigs). Transferring half
of the
mails in the inbox and the sent box to a cabinnet/folder not in the
same pst
file did not for some reason make the Outlook pst file smaller. I have
never
had performance problems or memory problems with my laptop or my
Outlook
prior to the SP2 install.

My theory:
SP2 did something strange (without asking) after rebooting laptop and
Outllook (after installation) it looked as if it was transferring lots
of
mails. Later someone in this forum told me this could have been a
format
change for the mails. Could it be that Outlook after this change
thinks that
the size of my mailbox has increased and thus thinks I'm out of
memory? I
have no problems with opening a big number of other programs after or
before
opening Outlook (the behaviour is exactly the same).

Since I don't really expect that anyone from Microsoft support will
help me,
I hope someone in this forum could advice me:

1) Should I uninstall SP2 - is it likely to help? Is it normally
problematic
to unstiall a service pack?

2) Should I reset my system to a point before the SP2 installation? Is
it
likely to help?

I run a private one-man business so I don't have any IT department
that can
help out.

Webitor :-/