Outlook shortcuts disappear

[Roger]

Whenever I close Outlook my shortcuts go away. Even groups that I create
won't "stick". I have Outlook 2003, fully patched. Any ideas? I'm not
using special characters or anything weird.

 

[Brian Tillman]

Whenever I close Outlook my shortcuts go away.

Shortcuts where?

Even groups that I create won't "stick".

Outlook doesn't have any construct called a "group". What do you mean by
this term?

 

[Roger]

In the Navigation Pane, in Shortcuts, you can create shortcuts to folders.
You can also create groups for organizing the shortcuts. Normally you
create a shortcut or a group and it stays there until you delete it. Now
however if I create shortcuts or groups, then exit and restart Outlook, all
the shortcuts and groups are gone.

 

[Brian Tillman]

In the Navigation Pane, in Shortcuts, you can create shortcuts to
folders. You can also create groups for organizing the shortcuts.
Normally you create a shortcut or a group and it stays there until
you delete it. Now however if I create shortcuts or groups, then
exit and restart Outlook, all the shortcuts and groups are gone.

If this were happening to me, I'd start with a new mail profile.

 

[Roger]

Tried that but it's still happening. Any other ideas?