outlook wont open

[Lolly]

Can someone help me here. I click on outlook to check mail and it comes up
but it doesnt open completely it stays blank and another one automaticly
opens up as well but neither of them will open. Therefore I can't access my
mail address book nothing. Can someone please tell me what may of caused this
and how I can fix it. I really don't want to lose my address book. I have
managed to inport my mail and folders from Microsoft Outlook to Outlook
express but that is it.

Thanks

Lolly

 

[DL]

Repair, using the office cd?

 

[Lolly]

I have tried that several times and still no luck! Any other suggestions?

 

[Jocelyn Fiorello [MVP - Outlook]]

First of all, what version of Outlook are you using? It always helps for us
to know that information when someone asks for help, since the versions tend
to have lots of differences between them.

That said: You may have a corrupted outcmd.dat file. This is the file that
stores your toolbar customizations, and when it becomes corrupted, Outlook
can't use it at startup to build your toolbars, thus causing the hangups.
Try renaming or deleting your outcmd.dat file while Outlook is closed.
Renaming it might be the best idea if you have a lot of customizations that
you'd prefer not to lose; that way if renaming the file doesn't solve your
problem, you may be able to restore it later when you do get Outlook working
properly again.

Note: If you're using Windows 2000 or XP, you'll need to search within
hidden folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***