Outlook won't send through default account

[Jeremy]

Hi,

I have a user running Outlook 2003 SP1 on Windows XP SP2. They are
migrating from non-professional SBC accounts to a hosted exchange server, so
in the interim we have both accounts setup. (e-mail address removed) and
(e-mail address removed), for example.

It's oftentimes important to forward an email from the SBC account to an
external email address. (e-mail address removed) is setup as the default
account. I don't want any mail being sent via the SBC account, but for some
reason when I forward or reply to a message Outlook always lists "This
account will be sent via [SBC]" ... which is not the default account!

Again, sending and receiving mail works on both accounts just fine, so I
know it is not just defaulting to the SBC account after a server connection
can't be established with the default account. All mail goes through fine
when selecting the (e-mail address removed) account. I have even tried to
completely delete the SMTP settings off the SBC account, but the Send /
Receive dialogue box will come up saying that the mail can't be sent, NOT
default to the working other account (as I have read is the default behavior
of Outlook should it not be able to be sent on the account it chooses first).

How can I get the mail to always be sent via the default account!? (I have
unchecked the "Send using this account" in the account details for the SBC
account.) I can't figure out how to get this done.

 

[Brian Tillman]

I have a user running Outlook 2003 SP1 on Windows XP SP2. They are
migrating from non-professional SBC accounts to a hosted exchange
server, so in the interim we have both accounts setup.
(e-mail address removed) and (e-mail address removed), for example.

It's oftentimes important to forward an email from the SBC account to
an external email address. (e-mail address removed) is setup as the
default account. I don't want any mail being sent via the SBC
account, but for some reason when I forward or reply to a message
Outlook always lists "This account will be sent via [SBC]" ... which
is not the default account!

Outlook will attempt to use the receiving account when replying or
forwarding. If you want the message to go out via the other account, you
must manually select it with the Accounts button.

How can I get the mail to always be sent via the default account!?
(I have unchecked the "Send using this account" in the account
details for the SBC account.) I can't figure out how to get this done.

Modify the send/receive group to make the SBC account a receive-only
account. Click Tools>Options>Mail Setup>Send/Receive. Select the
send/receive group and click Edit. Select the SBC account and uncheck "Send
mail items". You can also make use of the Outlook 2003 bug that makes it
try other accounts when it can't send with the specified account by naming a
bogus SMTP (outgoing) server for the SBC account. OL 2003 will then try the
other account.