OWA Calendar Events are Blank

[Caislean]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

When I look at Calendar events in OWA, I can see who the event was sent to, but any information about the event in the body of the message is not shown. It is absolutely blank.

However, if I look at a Calendar events in OWA for an account that uses Outlook, the event information is properly populated.

My Entourage is setup to access an Exchange server. All messages are left on the exchange server. Are calendar events stored locally for some reason?

 

[Caislean]

Let me note that the events are syncing properly, but they don't display properly in OWA. I work in an office full of Entourage users, and this is consistent for all Entourage users vs all Outlook users.

 

[William Smith]

When I look at Calendar events in OWA, I can see who the event was
sent to, but any information about the event in the body of the
message is not shown. It is absolutely blank.

However, if I look at a Calendar events in OWA for an account that
uses Outlook, the event information is properly populated.

My Entourage is setup to access an Exchange server. All messages are
left on the exchange server. Are calendar events stored locally for
some reason?

I've seen the same thing. My best guess is that this is an Exchange
Server bug. It's OWA's responsibility to display that information in the
"lite" version. It does work in the full IE for Windows version.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Caislean]

That may be the case. I'm wondering what if Entourage does something different with calendar information than Outlook does, as far as storage is concerned.

This problem specifically has to do with Entourage use though.

My account is mainly accessed via Entourage. If I look at OWA through Firefox or Safari on the mac or on a Windows PC through Firefox or IE the calendar event is there, but the information is not.

If I log on as someone who only uses Outlook on a PC, then the event information shows up correctly in IE or Firefox.

 

[Caislean]

(to make that more clear, if use OWA to access an account that has never been accessed via Entourage, then the event information shows up correctly.)

Tomorrow I'll create a test account on the server. I'll sync to Outlook, switch to a mac and sync to Entourage, and then switch back to Outlook. Between each step I'll use OWA and see what happens to the calendar information.

 

[Caislean]

Tested it out.

1.) created new account on the server.
2.) accessed it with Outlook on a PC.
3.) sent and accepted an invitation on the new account.
4.) checked calendar in Outlook, all details showed.
5.) closed Outlook.
5.) checked calendar in OWA, all details showed.
5.) logged off OWA.
6.) accessed the account with Entourage on a PC.
7.) checked calendar, all details showed.
8.) closed Entourage.
9.) checked calendar in OWA, no details showed.
10.) checked calendar in OWA on PC, no details showed.
11.) re-accessed account on PC with Outlook.
12.) checked calendar, all details showed.
13.) checked OWA calendar, no details showed.

Some how Entourage is messing things up.

 

[William Smith]

Tested it out.

1.) created new account on the server.
2.) accessed it with Outlook on a PC.
3.) sent and accepted an invitation on the new account.
4.) checked calendar in Outlook, all details showed.
5.) closed Outlook.
5.) checked calendar in OWA, all details showed.
5.) logged off OWA.
6.) accessed the account with Entourage on a PC.
7.) checked calendar, all details showed.
8.) closed Entourage.
9.) checked calendar in OWA, no details showed.
10.) checked calendar in OWA on PC, no details showed.
11.) re-accessed account on PC with Outlook.
12.) checked calendar, all details showed.
13.) checked OWA calendar, no details showed.

Some how Entourage is messing things up.

I'll pass this thread along to MacBU. You've given good detailed steps
to reproduce the problem you're seeing so maybe they will be able to
reproduce it.

I don't see you mentioning a specific Exchange Server version. Can you
also provide that? If you can include its patch level version (SP2, SP3,
etc.) that would be very helpful.

Thanks!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>