J
Jim Stone
I am hoping someone has an answer to a problem that is
driving our office administrator nuts on her system. I
upgraded her system with a faster hard drive and as this
was a Compaq unit I used the "system recovery" disk in
conjunction with a provided Windows 2000 Pro disk. Office
XP Small Business was also installed at this time with
the disks provided by Compaq.......These programs were of
course preinstalled at the factory.......Due to a problem
I had to perform the reinstall more than once of all the
software and as the system is tied into a T1 connection
for internet, any and all upgrades were accomplished as
each program was installed. Here is the problem I have
encountered. About once a week or so after a morning boot
of the system and at first use, office programs reveal
these statements:
"Installing: Microsoft Excel feature" then
"The feature you are trying to use in on a CD-Rom or
other removable disk that is not available. Insert
the 'Microsoft Office XP Small Business' disk and click
ok".
I at first thought that it was because the siftware was
not activated.......I do not recall ever seeing any type
of communication take place between this system and
Microsoft for activation......Upon checking at the pull
down menu for activation under "Help" in, say, Word, it
states that the program is already activated(????). I
assumed that it had communicated in the backgrond and had
taken care of it's business, BUT after reading more on XP
security, this was installed too many times for it to
function properly, no?? Is this message that it has
already been activated in reference to a previous install
and not to this one?? I would just like to get this
running without the need to haul out the install disk.
This is acting like crippleware and is not suitable for a
business environment. Oh!! and all was setup during
install to run from the computer and all updates were
applied. If anyone can help it would surely be
appreciated. My thinks in advance!
James J. Stone
driving our office administrator nuts on her system. I
upgraded her system with a faster hard drive and as this
was a Compaq unit I used the "system recovery" disk in
conjunction with a provided Windows 2000 Pro disk. Office
XP Small Business was also installed at this time with
the disks provided by Compaq.......These programs were of
course preinstalled at the factory.......Due to a problem
I had to perform the reinstall more than once of all the
software and as the system is tied into a T1 connection
for internet, any and all upgrades were accomplished as
each program was installed. Here is the problem I have
encountered. About once a week or so after a morning boot
of the system and at first use, office programs reveal
these statements:
"Installing: Microsoft Excel feature" then
"The feature you are trying to use in on a CD-Rom or
other removable disk that is not available. Insert
the 'Microsoft Office XP Small Business' disk and click
ok".
I at first thought that it was because the siftware was
not activated.......I do not recall ever seeing any type
of communication take place between this system and
Microsoft for activation......Upon checking at the pull
down menu for activation under "Help" in, say, Word, it
states that the program is already activated(????). I
assumed that it had communicated in the backgrond and had
taken care of it's business, BUT after reading more on XP
security, this was installed too many times for it to
function properly, no?? Is this message that it has
already been activated in reference to a previous install
and not to this one?? I would just like to get this
running without the need to haul out the install disk.
This is acting like crippleware and is not suitable for a
business environment. Oh!! and all was setup during
install to run from the computer and all updates were
applied. If anyone can help it would surely be
appreciated. My thinks in advance!
James J. Stone