Problem sending with multiple email accounts

[bazza_k]

I use Tiscali broadband and MS Ourlook as my email. I want to be able to
receive Tisacali email messages - I have set this up successfully. I also
want to receive from another ISP - this is also ok. The problem I am having
is that I want to send emails as if they are from my 2nd ISP (ie not Tiscali)
ie the address is (e-mail address removed) not (e-mail address removed)
I have set up Tiscali as the default (with tiscali pop & smtp but with gxn
as my email address).
I have set up gxn (ith gxn as the pop and tiscali as the smtp) & gxn as my
email address.

Everything is fine unless I reply to an email - it then tries to send from
GXN rather than Tiscali (the default).

Sorry it is long winded - any suggestions will be appreciated.

Barry

 

[BillR [MVP]]

Which version of Outlook?

 

[BillR [MVP]]

Check that you are using the method here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;296619&Product=ol2002

If the message was received in one account and you want to reply from the
other then this is necessary. Remember Outlook will always send from the
same account it receives.

 

[bazza_k]

Thanks Bill, I did not realise that it will always reply to thru the email
account that it received from. Do you know if a latet version will "correct"
this?

Tks again.

Barry

 

[BillR [MVP]]

No. That's "by design". Outlook 2002 and previous in CW mode sent via the
default account and it was required by many to send via the received account
when replying.

 

[B74]

I have a similar problem. In Outlook 2002, I have 2 email accounts with the
same ISP, but with different user names:
(e-mail address removed) (default)
(e-mail address removed)

If an email is received into 123's account, and they reply to that message,
it automatically tries to send it via 456. When the accounts were initally
set up, 456 was the default account, but this was changed and 123 is clearly
the default account when the Email Account details are viewed.

Any help is appreciated.
Thx
B74

 

[ginahixx]

I am having a similar problem. It not only doesn't send via the account to
which it was delivered, it doesn't send via the account I tell it to use.
Going with the example below, it was wanting to send stuff via the 456
account. So I deleted and recreated the 456 account and it still sends via
that account even when I specify the 123 account. But to make it worse, it
doesn't always do it. Soemthing is definately up. I'm using windows xp
service pack 2 and outlook 2003 (and it tells me I have all the updates).

Any ideas or work arounds would be appreciated.

gina

 

[Larrysn]

I am having the exact same problem with outlook 2003, SP1 running windows XP
SP2.

 

[Jeff Stephenson [MSFT]]

There is a bug in Outlook 2003 SP-1 that causes Outlook to send on the next
account in your account list if the recipient in the message is rejected by
the mail server of the account you specify. This may be what is happening
to you. I've got a fix for this that's working its way through testing and
release - no ETA.

One thing that could cause an outgoing server to reject a recipient is that
it requires authentication and you aren't authenticating on that account.
Try going to the "Outgoing server" tab on your account and specifying
authentication.

 

[Michael Curry]

I am not sure if this is the same problem as I was having or not... (outlook
2003). I had a default signature set up for my default account. Then if I
tried to send an email from any other account, it would look as if it was
going to send on the selected account, and then would send from the default

The problem was solved by disabling default signatures, this is rather
annoying but at least solves the problem. Are microsoft aware of that bug?

 

[Michael S. Meyers-Jouan]

Going back to the original problem that B74 posted (replies sent on the
wrong account), I think there may be a much better explanation.

Modern versions of Outlook will send and receive from multiple E-mail
accounts simultaneously. If you have two accounts that use the same SMTP
server (for example, "mail.freeserve.co.uk"), and the same login
information, messages for both accounts are downloaded using whichever
account runs first. As a result, although the E-mail address in the "To:"
field of the received message will be correct, the "E-mail account" may not.

Now, when you try to reply to a message, Outlook defaults to sending the
reply using the same "E-mail account" on which the message was received.
Note that this may NOT be the account associated with the E-mail address in
the "To:" field (or the "CC:" field, if you weren't the primary recipient).

To determine if this is your problem, do the following:
1. Right-click on the column headings at the top of the list of messages in
your Inbox.
2. Select "Field Chooser" from the pop-up context menu
3. In the pull-down list at the top of the "Field Chooser" window, select
"All Mail Fields"
4. Find "E-mail Account" in the list of field names, and drag it to the
column headings.

You will now be able to see which account Outlook used to receive each
message.

If you have created additional E-mail addresses (for example, you added
(e-mail address removed) as a secondary E-mail address to an ISP account under
the name (e-mail address removed)), but you use the same login information
([email protected]) for both E-mail addresses, this is probably the cause
of your problem. You need to create a second login for (e-mail address removed)
so that the two accounts can interact with the same server while keeping the
messages for each E-mail address separate.

Mike

 

[Michael Curry]

Although this is true, it is not the problem I was having.
I have several accounts with several ISPs (wanadoo, f2s, univercity email,
o2 etc) and I recently noticed that the emails being sent out were all being
marked with the default email account (f2s). I stopped this happening by
disabling default signatures.

My point is that this may well be affecting other people as it would appear
MS havn't come across this bug yet.

Regards,

Michael

 

[Jeff Stephenson [MSFT]]

That explanation doesn't hold for Outlook 2003, which only makes a single
connection to a given server at a time. The problem, as I said, is a bug
in Outlook 2003 SP-1. The way to avoid the problem is to set up
authentication to the outgoing server so that the initial account doesn't
fail.

 

[cjngj]

Hi Jeff, This is exactly the problem I am having (and through M.Meyers' help
I can at least now see the different receipt accounts that indicate how the
problem is occurring regardless of the "To" address) - can you please explain
your work around in a bit more detail? i.e. in activating outgoing
authentication, should you re-enter login details, ask it to use the POP3
login details and should you ask it to check incoming mail first? I've tried
a few variations of these without results yet... Thanks!

 

[Phil / Makeni UK]

Again, this is exactly what is happening to me (UK).

My situation, for MS benefit, is I have a mobile 3G card to collect mail
when mobile ("Orange"). I then have my other account ("Vispa") for when I'm
in the office. Regardless of what I do in Outlook, "Orange" is always the
first account to be checked for mail (send/receive details in bottom right of
Outlook 2003). The "Orange" account collects mail from the same pop3 server
(pop3.vispa.com) as "Vispa" therefore Outlook always replies via the Orange
account. I would like the default account to be the FIRST one that Outlook
checks for mail. Not Outlook over-riding the default.

Phil

Hi Jeff, This is exactly the problem I am having (and through M.Meyers' help

--snip

 

[tede]

OL 2003 XP SP2 TLI I would like to join the choir, Traveling with SMTP
server at remote location, other offices behind firewall - another SMTP
server and back to home office , another SMTP server. Trying to reply and
forward at the end of the day is a nightmare, so I added the e-mail account
to the columns, turn on logging and for all e-mails I get an DNR I copy and
Paste so I can use whatever SMTP server I am connected to. The bulletin on MS
offers no solution. Has anyone tried using an internet e-mail ISP on all send
receive groups that all partys will let thru their firewall? Setting the
groups seemed to work except the signature files which depend on an 'account'
Also I can't seem to see how to choose the order of processing to get a no
fail as the first one.
http://support.microsoft.com/default.aspx?scid=kb;en-us;834866

 

[H Lee]

Outlook 2003 SP1 on XP SP2. I have the problem that I use multiple accounts
and I want my replies to go through the account from which it was received.
Instead, Outlook forces me to reply using my default account. i.e. A is my
default account. I receive an email through account B. When I hit reply to
the email, Outlook says it will send the reply through account A.

How do I correct this problem?

H Lee

 

[Jeff Stephenson [MSFT]]

Outlook 2003 SP1 on XP SP2. I have the problem that I use multiple accounts
and I want my replies to go through the account from which it was received.
Instead, Outlook forces me to reply using my default account. i.e. A is my
default account. I receive an email through account B. When I hit reply to
the email, Outlook says it will send the reply through account A.

How do I correct this problem?

H Lee

My guess is that you need to configure your account B to authenticate to
its outgoing server (on the "Outgoing server" tab for that account).

 

[Jeff Stephenson [MSFT]]

Hi Jeff, This is exactly the problem I am having (and through M.Meyers' help
I can at least now see the different receipt accounts that indicate how the
problem is occurring regardless of the "To" address) - can you please explain
your work around in a bit more detail? i.e. in activating outgoing
authentication, should you re-enter login details, ask it to use the POP3
login details and should you ask it to check incoming mail first? I've tried
a few variations of these without results yet... Thanks!

What works for you will depend on your ISP's servers. Usually using your
incoming settings will work, but your ISP should be able to tell you.

 

[Jeff Stephenson [MSFT]]

Again, this is exactly what is happening to me (UK).

I'm not so sure it is...

My situation, for MS benefit, is I have a mobile 3G card to collect mail
when mobile ("Orange"). I then have my other account ("Vispa") for when I'm
in the office. Regardless of what I do in Outlook, "Orange" is always the
first account to be checked for mail (send/receive details in bottom right of
Outlook 2003). The "Orange" account collects mail from the same pop3 server
(pop3.vispa.com) as "Vispa" therefore Outlook always replies via the Orange
account. I would like the default account to be the FIRST one that Outlook
checks for mail. Not Outlook over-riding the default.

What version of Outlook do you have? Outlook 2002 and 2003 do not check
accounts for mail in any particular order - the default account is only for
sending. If you don't want to receive on your "Orange" account, go into
the send/receive group settings and turn off receiving on it.