Problems with send to

[Henrik]

Hello,
we have the following problem.

There is a worddocument published at our intranet.

When i open this document an choose then 'send to',
Outlook is starting and a new mail is created with a doc-
file attached.

But there are some users, if they open this document an
choose 'send to', they create a new mail with a attached
html-file (doc.htm)

Where can i change this behavior.I want always send a doc-
file.

We are using Outlook2000 with Microsoft-Rich-Text as
Emaileditor.

The behavior is independent from the IE-version.

All help is welcome

Thank you

Henrik

 

[Bill R [MVP]]

I can't understand why they are able to send a doc file as html. file format
should be preserved.
In some later versions of Outlook File | Send to will embed the .doc
document in html email (it's essentially sent as a html email) while File |
Send to Mail Recipient (as attachment) attaches the file but still preserves
the file format.IIRC that feature was only introduced in Office XP with the
"Office Envelope".

 

[Henrik]

Thanks for the prompt response.

I cannot say why the attachment should be allways in doc-
format, the only i know is that it should be.

Both user have the same outlookversion, and send to Mail
Recipient doesnt preserves the fileformat, as i told
before, one time it will be send as doc the other as html.

Any further ideas ?

Henrik

 

[Bill R [MVP]]

play around with your default message format a bit and see if it makes a
difference.