Project Server Admin Error: "The User Could Not Be Created"

[Derek Bolan]

As a Project Server admin, I regularly modify the groups
that individual users belong to (from Web Access, select
Admin -> Manage users and groups -> Users ->(select user) -

Modify User). I make the modifications, click Save

Changes and receive "The user could not be created. Check
the spelling of the user name, verify that a valid domain
name was included, and check that a duplicate domain was
not used." This error occurs when modifying any account
except my own. Note that the user had previouly been
successfully created and that in our implementation of
Project Server, we force Windows Authentication for all
accounts.

I have verified the spelling of the user and domain names,
and examined the MSP_WEB_RESOURCES table to ensure that
there are no duplicate accounts. Note also that the user
is up and running, receiving assignments and otherwise
apparently happy!

I have discovered a work-around whereby instead of adding
the group to the user, I add the user to the group (from
Web Access, select Admin
-> Manage users and groups -> Groups -> (select group) ->
Modify Group
-> add user to group). While this works nicely, I'm
waiting for
whatever the problem is to come bite me in another way.

PS. This function worked a few weeks ago - I'm convinced
that something changed on the network side, but the
network folks claim that nothing has changed.

Anyone have any ideas on what I should be looking at in
order to track this down?

 

[Gary Chefetz [MVP]]

Derek:

Are you able to open the Enterprise Resource Pool and save changes you make
there?

--
Gary Chefetz [MVP]
http://www.msprojectexperts.com
"We wrote the book on Project Server"

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cut and paste for these.

 

[Derek]

Yes...

-----Original Message-----
Derek:

Are you able to open the Enterprise Resource Pool and save changes you make
there?

--
Gary Chefetz [MVP]
http://www.msprojectexperts.com
"We wrote the book on Project Server"

*** Remember to look for line breaks in links posted to the news group, use
cut and paste for these.






.

 

[Mike Mahoney]

Derek
1. Can you create a brand new user in PWA
2. Have you tried rebooting the server.

Mike

 

[Derek Bolan]

I've tried rebooting the server, to no avail...

I've never added users via PWA - I always have used the
Import Resources to Enterprise... wizard from the Tools
menu in Project Pro. Interestingly, I now get an Invalid
Windows Account error when I try to add a new user. I also
get the same message when I try to re-add an exising user
(instead of the Duplicate Account error I used to get when
doing this).

I hope this makes more sense to you than to me! And thanks
for your help!

Also, to clarify my previous response that I can open the
Enterprise Resource Pool and save changes: from Project
Professional, I can check out individual resources and
modify their properties (e.g. Workgroup assignments,
etc.), then save the changes back to the ERP. If there
something else you wish me to try, please let me know.
Thanks again.

 

[Gary Chefetz [MVP]]

Derek:

Are you certain you're typing the account correctly? This error should not
be appearing.

--
Gary Chefetz [MVP]
http://www.msprojectexperts.com
"We wrote the book on Project Server"

*** Remember to look for line breaks in links posted to the news group, use
cut and paste for these.

 

[Derek Bolan]

I am positive that the account names are correct.

Here's a little twist (hopefully not a red herring): When
I check out existing resources from the enterprise
resource pool, select Resource Information and then click
the Windows Account... button to validate the windows
account, I get a message from Microsoft Outlook reading "A
program is trying to access e-mail addresses you have
stored in Outlook. Do you want to allow this? If this is
unexpected, it may be a virus and you should choose 'No'".
I have to click 'YES' to continue the validation, which
will then end in the Invalid Account error. I did not get
this Outlook message before I started having this issue.

Another twist: I have found that there is one other
account besides mine that I can successfully modify, and
that happens to belong to the domain admin!

Does this help?

 

[Gary Chefetz [MVP]]

Derek:

I suspect network connectivity issues.

--
Gary Chefetz [MVP]
http://www.msprojectexperts.com
"We wrote the book on Project Server"

*** Remember to look for line breaks in links posted to the news group, use
cut and paste for these.

 

[Derek Bolan]

I was finally able to look at the server's Application log
on the server where Project Server lives and found that
the following 2 errors are logged each time I try to
modify the groups that a user belongs to (as described in
the initial post):

Component: PjSvrSecurity
File: C:\Proj10
\WebClient\source\server\pjsvrsecurity\CPjSvrSecurity.cpp
Line: 1168
Error Number: 0x8c04000c
Description: Assert Detected. The error code was also
included.


Component: PjSvrSecurity
File: C:\Proj10\WebClient\source\serverutil\netapiutil.cpp
Line: 72
Error Number: 0x8c04000c
Description: Assert Detected. The error code was also
included.

Interesting thing is that I can not find these files or
directory structures on this server, or even my local PC.

Can we go anywhere else with this additional info?

Thanks for sticking with me on this. I appreciate your
time and efforts.

 

[Derek Bolan]

Solution: somehow the project server lost it's connection to the
domain that that the users reside on. Dropping and then re-adding the
project server to the domain solved the problem.

 

[Gary Chefetz [MVP]]

Glad you got it solved. It's a bear to track down issues like this.

--
Gary Chefetz [MVP]
http://www.msprojectexperts.com
"We wrote the book on Project Server"

*** Remember to look for line breaks in links posted to the news group, use
cut and paste for these.